Yeah it's coinflips, delegates being assigned after rather than prior to rounding, etc. It's deeply stupid but it's how it's supposed to be done.
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Classic private sector bullshit: commission an app to be built from scratch for a process it could literally only make impossible
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Further, I'd wager: use a pre-existing call center but one that has never done the primary before, train them on app issues instead of results tabulation, and staff them for a heavy night of password issues.
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the part about how they didn't even pay for the enterprise version and tried to do the whole thing on the free platform that's capped at 200 users and doesn't even get in the App Store is really something else
End of conversation
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