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    1. jack‏Verified account @jack 21 Jan 2017

      jack Retweeted Twitter Support

      All: we investigated what happened here, and we made some mistakes (which have been corrected). Some context first.https://twitter.com/support/status/822652800907800580 …

      jack added,

      Twitter SupportVerified account @TwitterSupport
      We are aware of the issue with migrating @POTUS followers and investigating. More soon.
      199 replies 931 retweets 1,175 likes
    2. jack‏Verified account @jack 21 Jan 2017
      Replying to @jack

      The Obama Administration worked with all their platforms to craft a transition plan:https://obamawhitehouse.archives.gov/blog/2017/01/17/obama-administration-digital-transition-moving-forward …

      9 replies 114 retweets 171 likes
    3. jack‏Verified account @jack 21 Jan 2017
      Replying to @jack

      Because @POTUS is an institutional account (not personal) they felt it only fair to transition accounts with followers intact, but 0 tweets.

      21 replies 141 retweets 172 likes
    4. jack‏Verified account @jack 21 Jan 2017
      Replying to @jack

      We kicked off that plan at 12p Eastern yesterday:http://www.npr.org/sections/alltechconsidered/2017/01/20/510784802/on-the-day-of-white-house-transitions-twitter-shifts-potus-to-donald-trump …

      7 replies 88 retweets 118 likes
    5. jack‏Verified account @jack 21 Jan 2017
      Replying to @jack

      If you were following @POTUS before 12pET, by end of day you'd be following *two* accounts: @POTUS44 (44th Admin) and @POTUS (45th Admin)

      35 replies 245 retweets 189 likes
    6. jack‏Verified account @jack 21 Jan 2017
      Replying to @jack

      Two issues were reported during the day which we spent the night confirming and have now corrected:

      6 replies 125 retweets 127 likes
    7. jack‏Verified account @jack 21 Jan 2017
      Replying to @jack

      1. People who followed @POTUS44 (Obama Admin) after 12pET were mistakenly set to also follow @POTUS (Trump Admin).

      31 replies 367 retweets 235 likes
    8. jack‏Verified account @jack 21 Jan 2017
      Replying to @jack

      2. Some people who unfollowed @POTUS in the past were mistakenly marked to now follow @POTUS

      23 replies 273 retweets 163 likes
    9. jack‏Verified account @jack 21 Jan 2017
      Replying to @jack

      We believe this affected about 560,000 people. This was a mistake, it wasn't right, we own it, and we apologize. No excuses.

      86 replies 474 retweets 920 likes
    10. jack‏Verified account @jack 21 Jan 2017
      Replying to @jack

      This also affected other official Administration accounts like @VP, @WhiteHouse, and @PressSec.

      27 replies 152 retweets 193 likes
      jack‏Verified account @jack 21 Jan 2017

      We believe we've corrected all accounts to reflect your follow/unfollow intent. We're sorry for the mistakes made here, and thank you all.

      10:46 AM - 21 Jan 2017
      • 283 Retweets
      • 635 Likes
      • Virginia Lallana William Scott Scherk Kyle Seth Gray Matheus Aurélio Joana Morais Feena Not In Use melissa **Ben . Fox**
      125 replies 283 retweets 635 likes
        1. New conversation
        2. Charles Johnson‏Verified account @Green_Footballs 21 Jan 2017
          Replying to @jack

          I'd still like to know how Trump ended up with more than 14 million followers on his first day with the account.

          7 replies 13 retweets 51 likes
        3. jack‏Verified account @jack 21 Jan 2017
          Replying to @Green_Footballs

          #2 issue: unfollows of @POTUS became follows of @POTUS. And probably organic follows.

          3 replies 7 retweets 20 likes
        4. Charles Johnson‏Verified account @Green_Footballs 21 Jan 2017
          Replying to @jack

          Appreciate the reply, thanks. It really helps when you engage with people who have concerns.

          4 replies 5 retweets 53 likes
        5. 1 more reply
        1. New conversation
        2.  💕 💜 #negra #bella‏ @HowAboutBeth 21 Jan 2017
          Replying to @jack

          no you haven't fixed it, i had potus blocked after unfollowing and just had to unfollow, i think the number of affected users > 500k

          3 replies 2 retweets 14 likes
        3. jack‏Verified account @jack 21 Jan 2017
          Replying to @HowAboutBeth

          will look into that

          1 reply 0 retweets 13 likes
        4.  💕 💜 #negra #bella‏ @HowAboutBeth 21 Jan 2017
          Replying to @jack

          thanks Jack.

          0 replies 0 retweets 5 likes
        5. End of conversation
        1. New conversation
        2. Air Sign‏ @BlkLightDisco 21 Jan 2017
          Replying to @jack

          Whatever!? Just reset his account to zero for a true follower count. @jack

          1 reply 5 retweets 25 likes
        3. 1 more reply
        1. Cameron MacLeod‏ @c_9 21 Jan 2017
          Replying to @jack

          I bet @jack is happy to have this resolved so the team can get back to ignoring and/or verifying neo-Nazis. https://twitter.com/jack/status/822878075255980032 …pic.twitter.com/XusB4B9Ab4

          0 replies 5 retweets 12 likes
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        1. Rosie Williams‏ @Info_Aus 21 Jan 2017
          Replying to @jack

          Twitter should let people do their own following/unfollowing.

          0 replies 4 retweets 11 likes
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        1. Regi‏ @MagicCityRegi 21 Jan 2017
          Replying to @jack

          maybe next time let the accounts start at 0 and increase authentically. Acct follows #s are not authentic. Onus is on ppl to unfollow.

          0 replies 2 retweets 9 likes
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        1. Erin Lauriston‏ @ejlauriston 21 Jan 2017
          Replying to @jack

          nope. Just had to unfollow POTUS even tho I had it blocked.

          0 replies 1 retweet 6 likes
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        1. Ross McKillop‏ @rsmck 21 Jan 2017
          Replying to @jack

          there were other odditiespic.twitter.com/7yrNF68RXO

          0 replies 1 retweet 2 likes
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        1. They Saved Hitler’s Face (For Punching)‏ @HitlerPuncher 21 Jan 2017
          Replying to @jack

          .Why did it unblock the account for me when I had it blocked before?

          0 replies 0 retweets 6 likes
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        1. C.O.L.P.O.W‏ @Iamcolpow 21 Jan 2017
          Replying to @jack

          great example of how to crisis manage, keep people informed and work to correct mistake. 👍

          0 replies 0 retweets 6 likes
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        1. Bam‏ @jvstBam 21 Jan 2017
          Replying to @jack

          Saul good brah, reported them as spam as well 🙃

          0 replies 1 retweet 2 likes
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        1. The Notorious‏ @m0rphzilla 21 Jan 2017
          Replying to @jack

          I took care of it bro, thanks thoughpic.twitter.com/DzuxOE3NiS

          0 replies 0 retweets 3 likes
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        1. 𝙹𝚊𝚌𝚔 “𝚃𝚛𝚞𝚎 𝙶𝚛𝚒𝚝𝚝𝚢” 𝚂𝚕𝚊𝚞𝚐𝚑𝚝𝚎𝚛‏ @TimeDoctor 21 Jan 2017
          Replying to @jack

          ok, now stop hosting literal nazis like David Duke.

          0 replies 0 retweets 3 likes
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