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    1. jack‏Verified account @jack 21 Jan 2017

      jack Retweeted Twitter Support

      All: we investigated what happened here, and we made some mistakes (which have been corrected). Some context first.https://twitter.com/support/status/822652800907800580 …

      jack added,

      Twitter SupportVerified account @TwitterSupport
      We are aware of the issue with migrating @POTUS followers and investigating. More soon.
      199 replies 931 retweets 1,175 likes
    2. jack‏Verified account @jack 21 Jan 2017
      Replying to @jack

      The Obama Administration worked with all their platforms to craft a transition plan:https://obamawhitehouse.archives.gov/blog/2017/01/17/obama-administration-digital-transition-moving-forward …

      9 replies 114 retweets 171 likes
    3. jack‏Verified account @jack 21 Jan 2017
      Replying to @jack

      Because @POTUS is an institutional account (not personal) they felt it only fair to transition accounts with followers intact, but 0 tweets.

      21 replies 141 retweets 172 likes
    4. jack‏Verified account @jack 21 Jan 2017
      Replying to @jack

      We kicked off that plan at 12p Eastern yesterday:http://www.npr.org/sections/alltechconsidered/2017/01/20/510784802/on-the-day-of-white-house-transitions-twitter-shifts-potus-to-donald-trump …

      7 replies 88 retweets 118 likes
    5. jack‏Verified account @jack 21 Jan 2017
      Replying to @jack

      If you were following @POTUS before 12pET, by end of day you'd be following *two* accounts: @POTUS44 (44th Admin) and @POTUS (45th Admin)

      35 replies 245 retweets 189 likes
    6. jack‏Verified account @jack 21 Jan 2017
      Replying to @jack

      Two issues were reported during the day which we spent the night confirming and have now corrected:

      6 replies 125 retweets 127 likes
    7. jack‏Verified account @jack 21 Jan 2017
      Replying to @jack

      1. People who followed @POTUS44 (Obama Admin) after 12pET were mistakenly set to also follow @POTUS (Trump Admin).

      31 replies 367 retweets 235 likes
    8. jack‏Verified account @jack 21 Jan 2017
      Replying to @jack

      2. Some people who unfollowed @POTUS in the past were mistakenly marked to now follow @POTUS

      23 replies 273 retweets 163 likes
      jack‏Verified account @jack 21 Jan 2017

      We believe this affected about 560,000 people. This was a mistake, it wasn't right, we own it, and we apologize. No excuses.

      10:42 AM - 21 Jan 2017
      • 474 Retweets
      • 920 Likes
      • Kyle Hardy CALCIUM JUICE Mike Mahon karyn spencer 🦄 Matt Navarra Aroosa cory Matt William Scott Scherk
      86 replies 474 retweets 920 likes
        1. New conversation
        2. jack‏Verified account @jack 21 Jan 2017
          Replying to @jack

          This also affected other official Administration accounts like @VP, @WhiteHouse, and @PressSec.

          27 replies 152 retweets 193 likes
        3. jack‏Verified account @jack 21 Jan 2017
          Replying to @jack

          We believe we've corrected all accounts to reflect your follow/unfollow intent. We're sorry for the mistakes made here, and thank you all.

          125 replies 283 retweets 635 likes
        4. Charles Johnson‏Verified account @Green_Footballs 21 Jan 2017
          Replying to @jack

          I'd still like to know how Trump ended up with more than 14 million followers on his first day with the account.

          7 replies 13 retweets 51 likes
        5. jack‏Verified account @jack 21 Jan 2017
          Replying to @Green_Footballs

          #2 issue: unfollows of @POTUS became follows of @POTUS. And probably organic follows.

          3 replies 7 retweets 20 likes
        6. Charles Johnson‏Verified account @Green_Footballs 21 Jan 2017
          Replying to @jack

          Appreciate the reply, thanks. It really helps when you engage with people who have concerns.

          4 replies 5 retweets 53 likes
        7. 1 more reply
        1. New conversation
        2. THE BLACK MADONNA‏Verified account @blackmadonnachi 21 Jan 2017
          Replying to @jack

          great. Now ban Trump for hate speech.

          2 replies 5 retweets 47 likes
        3. 1 more reply
        1. New conversation
        2. Fabian Bishop‏ @Bermy187 21 Jan 2017
          Replying to @jack

          Hi. I'm Trump's intern who tweets on his behalf. I've only gone and forgotten the new password. Any chance you could drop it here. xxx

          1 reply 3 retweets 8 likes
        3. truly frightening derek‏ @BrewerClub4Life 21 Jan 2017
          Replying to @Bermy187 @jack

          Password123

          0 replies 0 retweets 4 likes
        4. End of conversation
        1. Steve Streza‏Verified account @SteveStreza 21 Jan 2017
          Replying to @jack

          this wouldn't have happened if you just banned Trump.

          0 replies 0 retweets 38 likes
          Thanks. Twitter will use this to make your timeline better. Undo
          Undo
        1. حسن سجواني  🇦🇪 Hassan Sajwani‏Verified account @HSajwanization 21 Jan 2017
          Replying to @jack

          حسن سجواني  🇦🇪 Hassan Sajwani Retweeted jack

          Great words by @jack wonderful to see someone at that level accepting and apologizing so openly 🙏🏼https://twitter.com/jack/status/822877031549587456 …

          حسن سجواني  🇦🇪 Hassan Sajwani added,

          jackVerified account @jack
          Replying to @jack
          We believe this affected about 560,000 people. This was a mistake, it wasn't right, we own it, and we apologize. No excuses.
          0 replies 2 retweets 12 likes
          Thanks. Twitter will use this to make your timeline better. Undo
          Undo
        1. New conversation
        2. Ty  👔 Smith‏Verified account @tsmith 21 Jan 2017
          Replying to @jack

          Any word on that apology for empowering his rise in the first place?

          1 reply 0 retweets 3 likes
        3. Jake Wharton‏Verified account @JakeWharton 21 Jan 2017
          Replying to @tsmith @jack

          Ridiculous. You don't blame a tree for the words printed on it. People empower a rise, not platforms.

          1 reply 0 retweets 13 likes
        4. Ty  👔 Smith‏Verified account @tsmith 21 Jan 2017
          Replying to @JakeWharton @jack

          Entities that have global scale should consider the impact of the common complaints around the election, progaganda, harassment, etc.

          2 replies 0 retweets 0 likes
        5. Jake Wharton‏Verified account @JakeWharton 21 Jan 2017
          Replying to @tsmith @jack

          Would you expect Twitter to apologize for her rise had she won? Or the millions of other events that trigger things on your list? Obvious no

          1 reply 0 retweets 1 like
        6. Ty  👔 Smith‏Verified account @tsmith 21 Jan 2017
          Replying to @JakeWharton @jack

          Twitter can't claim to be fundamental in the Arab spring, then deny its effectiveness in the latest elections.

          1 reply 0 retweets 1 like
        7. Jake Wharton‏Verified account @JakeWharton 21 Jan 2017
          Replying to @tsmith @jack

          It was effective. Why do they need to apologize? Because you lost and feel betrayed by the power of the platform swinging the other way?

          1 reply 0 retweets 4 likes
        8. Ty  👔 Smith‏Verified account @tsmith 21 Jan 2017
          Replying to @JakeWharton @jack

          Because bots, harassment, false news empowered online groups to have an impact on the election and system in a way many feel is detrimental

          2 replies 0 retweets 0 likes
        9. Jake Wharton‏Verified account @JakeWharton 21 Jan 2017
          Replying to @tsmith @jack

          Those are constants on Twitter, though. The election just gave them a light because only the winning side employed them to great effect.

          1 reply 0 retweets 2 likes
        10. 1 more reply

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