Dear @TeamYouTube how is it possible that with my e-mail I can no longer log to my YouTube account (trafficdesignYT) & a new channel has been created? I have no way of accessing my previous account and films.
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Replying to @itschaka
Just to confirm, have you tried resetting your password with the steps outlined here: https://goo.gl/v7CdWx ? Let us know.
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Replying to @TeamYouTube
It's not that I don't remember my password. It's that I log into YT with the e-mail and have a new YT account signed up to it.
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Replying to @itschaka
Thanks for confirming. What device are you using? Try this guide and let us know if it helps: https://goo.gl/MZ4Ss3 . Keep us posted.
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Replying to @TeamYouTube
It's seems the password we try to access the old account are wrong. Trying to regain it we end up logging into the new account. Help!
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Replying to @itschaka
Understood. Here's an additional guide that may help you regain access (it covers more scenarios): https://goo.gl/q2Ijwz . Hope it helps!
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This doesn't help. I know my password to the gmail address. But don't remember the password to the pre-Google YouTube account, which for some reason stopped being linked to our mail and a new YT account appeared.
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