one of my all time favorite garbage design patterns lmao who the fuck made thispic.twitter.com/9kmezOTtVj
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It rules how much of the tech company edge is just the elimination of customer support in place of serving up HTML pages that politely tell people to go fuck themselves
tech ppl be like "i wanna solve interesting problems" but instead of spending a single iota of brainpower thinking abt how to scale support they just fart an faq page in ur face
