Engagement is a toxic metric. Products which optimize for it become worse. People who optimize for it become less happy. It also seems to generate runaway feedback loops where most engagable people have a) worst individual experiences and then b) end up driving the product bus.
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Care to define "gently" in that context?
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I wish I could. :) I recall some work on formally definitions but I don't think it has gotten very far.
End of conversation
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