How does consistently have the least helpful customer support in the industry? This is my second attempt over MONTHS to get a simple transaction history file. Embarrassing. 🤦🏽♂️ “unable to assist” me 🤦🏽♂️
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Honestly, that reply sounds seems like it came from a confused employee who glanced at the issue and hit a canned response.
I have found that opening a ticket for a tax request will then generate an email with a google doc tax form to fill out. This has consistently worked.
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I did that too
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That is strange. I can’t defend what they did to you there, but I can say I didn’t have that issue. Got my CSV file fairly quickly. That said, it should just be downloadable like it is on other platforms.
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Yeah, I don’t get it. Filled out the google doc thing 2 months ago. This email chain is my second attempt…
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We'd here to help! Check your DM.
Responded! Let’s see what happens here. I feel like I’m having to complain to support about support. 🥴
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may as well add how many users is in the vlp tier question for them. 😆
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