Conversation

Voyager
@investvoyager
Hi Voyagers, For some of you, withdrawals and transfers have been taking longer than normal. This is a temporary situation due to some important updates we made behind the scenes to scale our systems and ensure your assets are always accessible and secure. (1/4)
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Voyager
@investvoyager
Crypto transfer and withdrawal times will be back to normal within the next 24 hours. This effort is part of a larger system upgrade that will enhance our ability to process crypto transfers. You'll continue to see enhanced improvement on transfer times in the coming weeks. (2/4)
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Voyager
@investvoyager
As an aside, last week we officially broke our record for the most concurrent users and transactions in a single day. We celebrated this momentous day without a hitch thanks to the continued upgrades and scalability optimizations from our team. (3/4)
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Keenan Matthews
@Keenan_H2SX
Replying to
@investvoyager
It would be nice to know when these upgrades will happen in the future. A little pop up or something in the app saying hey bank transfers will be slow because of... please allow for more time during (insert time frame)
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dan428
@dan428
Replying to
@investvoyager
I appreciate that you’ve broken your silence on this topic, what is the timeline for fiat withdrawals to process? Also I have been desperately trying to get anyone from your team to address my account issues. In good faith I will wait to see if these issues are resolved soon.
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