PSA 📣 There is only one verified Voyager Twitter account at I N V E S T V O Y A G E R (no added characters, no misspellings)
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We will never ask for anything besides an email address or ticket number.
For support, first check with VAL, Voyager’s Virtual assistant. You can find it in your app under Account > Help.
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For personalized support, please submit a ticket. VAL can provide a link. Be sure to categorize your ticket properly so that it gets to the right support associate for your issue.
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Have submitted two tickets to resolve a matter with the last one submitted on 11/16. Have yet to hear back from anyone.
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I’ve had a ticket open since 11/3, gotten nothing but automated responses and no fix. Can someone there please DM me? This is extremely frustrating.
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Just got an email from a support rep, my issue has been fixed. Thanks!
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This is not true here is what it looks like
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Why I don’t get email back I sent it few days ago but nothing. What is going on??
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I've had a ticket open for 2 weeks, only automatic response email. This customer service is not impressive at all.
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