Hi I've had this screen for months now and haven't heard anything from your support team. I do not have any pending transfers. Just #Bitcoin you've locked up.
I know I'm not the only one being left in the dark on support requests. Please help.
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Update on this for those trying to get support. They have successfully resolved my issue.
It took about 2 months in total, or 1 month after connecting with them via Twitter DMs. Hope that helps some of you better gauge how long your tickets will take to resolve.
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We are happy to hear your issue was resolved by our support team. We appreciate your support.