Our support team is currently experiencing a large influx of tickets and is actively working to resolve all issues. A member of our support team will respond to you directly via email. Thank you for your patience and understanding.
you need to take some of your marketing team and have them help out that customer service department. I’m not depositing any of these coins you’re adding, it’s almost been a month since I deposited ADA. I’ve been an escalated case for a week. Where are our coins?
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We all understand the popularity. But I haven’t had a single ticket responded to since I joined in FEBRUARY!
I needed something urgently recently for a tax reason, ZERO responses.
Please help with better CS, because we love the product, but the CS makes things very difficult.