Imagine. You might be steering. Or you might not. You might have control of the power. Or not. You might have control of — I AM NOT MAKING THIS UP — the left half of the ship, but not the right.https://twitter.com/propublica/status/1210959395343011840 …
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As a UI designer here, what alarm bell is ringing in your head?
Make sure the operator understands which controls are active.
How do you do that? Highlight which indicators on the screen you’re controlling? Light up the control itself? Warn on usage of inactive controls?Prikaži ovu nit -
If you’re one of the brain geniuses building a warship for the US Navy, you tuck this in a little text box that requires not only attention, but a working mental model of which mode the whole $%#@ system is in and how that maps to your location.https://twitter.com/propublica/status/1210959369678000129 …
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This UI is so inconceivably bad I barely even know how to criticize it coherently. It’s making so many mistakes at once, it’s like … it’s like some hideous example you make up as a pathological example for a UX course, as a joke. But it’s not a joke. It killed people.
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The Navy tried to salvage this festering crapheap by requiring training. They blamed the sailors for ignoring their training. _Prosectued_ them. And their solution? MORE TRAINING.
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People. You design UI so it shows you what’s important — not so it’s hidden and you need training to see it. You design for humans. You don’t try to redesign humans to fit the UI.https://twitter.com/saucissonsec/status/1211844419319685120 …
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Agreed. The Therac was a slip-up, an oversight that snuck through the process. This didn’t sneak through. It's a total process failure at every level. No designer, developer, tester, or manager involved should have let this proceed to the next stage.https://twitter.com/AsaZernik/status/1211846601959858182 …
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How on earth did something that just screamed DISASTER WAITING TO HAPPEN make it through all those people’s hands and onto a warship? Were they _all_ idiots? No. One of my mom’s wise sayings: When everyone’s watching the baby, no one’s watching the baby.
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One of the dangers of process is that it gives a false sense of progress, of security. “This looks wrong to me … but I did my part, so surely it will all be OK.” A process that unplugs individual good judgement from collective action is a process that creates failure.
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What Dan says gets at the crux of it. There are brilliant UX designers out there. There’s plenty of good precedent they could have built on. Even the common sense of somebody who uses a modern phone could have helped. Why wasn’t any of that in play?https://twitter.com/d_feldman/status/1211850039716458496 …
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I’m tempted to start dissecting the UX failures here — modal UI, hidden state, poor visual information hierarchy, complex mental model, invisible dependencies, inattention to failure modes — but forget that. It’s beside the point. The fundamental failure is this:
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The problems were obvious. Dozens — hundreds — of people had to have seen them. Yet not one was able to say “WTF are we doing?!” and shut the whole thing down. That’s a whole-institution failure.
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Two thoughts to close out this rant: First, the Navy blamed the users. Prosecuted them for being confused by a disastrously bad interface. As longs as our reflexive response to UX failures is to blame the U instead of X, the failures will continue. Sometimes fatally.
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Second,
@propublica did an amazing thing here: showing us what was ••on the screen•• and what it meant, at the moment of failure. Wow. A journalistic account — “confusing interface,” “previous complaints” — would not tell the same story.Prikaži ovu nit -
What did it take to get those screenshots? To decipher them? To recreate the interface at the moment of catastrophe? To show us, in detail, the user’s experience of a catastrophe? I can’t imagine.
@propublica is a nonprofit. Maybe send a few bucks their way.Prikaži ovu nit
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