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Profil korisnika/ce inthehands
Paul Cantrell
Paul Cantrell
Paul Cantrell
@inthehands

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Paul Cantrell

@inthehands

Composer, pianist, programmer, professor, rabble rouser, redhead • CS prof @macalester, dev @teambustout, artistic direc @newruckusmn, creator @siestaframework

Minneapolis  ·  he or they
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Vrijeme pridruživanja: ožujak 2010.

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    Paul Cantrell‏ @inthehands 30. pro 2019.
    • Prijavi Tweet

    Paul Cantrell je proslijedio/a tweet korisnika/ceProPublica

    This is the point in the story where my head exploded. You’re steering a warship. Each control at your station might affect the ship. Or it might do nothing. Nothing on each control clearly indicates whether it’s active. If you operate an inactive control? No warning. 😱https://twitter.com/propublica/status/1210959382026031105 …

    Paul Cantrell je dodan/na,

    ProPublicaOvjeren akaunt @propublica
    8/ When the sailor who was **supposed** to be controlling the steering went to test the wheel, the rudder didn't respond because control of steering had been transferred to the other terminal. “Loss of steering,” he called out, believing there was a malfunction in the control. pic.twitter.com/NgPQg2x49z
    Prikaži ovu nit
    18:49 - 30. pro 2019.
    • 146 proslijeđenih tweetova
    • 365 oznaka „sviđa mi se”
    • June “Wakalix”, [null] Artem Beliakov chris.code(); ⭐ Daniel Lucraft Frank Em Hillary M. 🏳️‍🌈🏴 Matthew Tanner ShardPhoenix Ray Radlein
    13 replies 146 proslijeđenih tweetova 365 korisnika označava da im se sviđa
      1. Novi razgovor
      2. Paul Cantrell‏ @inthehands 30. pro 2019.
        • Prijavi Tweet

        Paul Cantrell je proslijedio/a tweet korisnika/ceProPublica

        Imagine. You might be steering. Or you might not. You might have control of the power. Or not. You might have control of — I AM NOT MAKING THIS UP — the left half of the ship, but not the right.https://twitter.com/propublica/status/1210959395343011840 …

        Paul Cantrell je dodan/na,

        ProPublicaOvjeren akaunt @propublica
        9/ This created a problem with the transfer of the thrust controls. Each of the ship’s two main shafts needed to be transferred to the other station, but this process was interrupted by the “loss of steering” call. Instead, only control of *one side* was transferred. pic.twitter.com/PgRsL3qAnh
        Prikaži ovu nit
        1 reply 10 proslijeđenih tweetova 81 korisnik označava da mu se sviđa
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      3. Paul Cantrell‏ @inthehands 30. pro 2019.
        • Prijavi Tweet

        As a UI designer here, what alarm bell is ringing in your head? 🚨 Make sure the operator understands which controls are active. 🚨 How do you do that? Highlight which indicators on the screen you’re controlling? Light up the control itself? Warn on usage of inactive controls?

        11 proslijeđenih tweetova 83 korisnika označavaju da im se sviđa
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      4. Paul Cantrell‏ @inthehands 30. pro 2019.
        • Prijavi Tweet

        Paul Cantrell je proslijedio/a tweet korisnika/ceProPublica

        If you’re one of the brain geniuses building a warship for the US Navy, you tuck this in a little text box that requires not only attention, but a working mental model of which mode the whole $%#@ system is in and how that maps to your location.https://twitter.com/propublica/status/1210959369678000129 …

        Paul Cantrell je dodan/na,

        ProPublicaOvjeren akaunt @propublica
        7/ A panel in the top left corner of each screen displays who has control of steering, but for new sailors and those not fully trained on IBNS, this might not be clear. See for yourself how small that box is: pic.twitter.com/Mzo4GNKpt1
        Prikaži ovu nit
        5 proslijeđenih tweetova 60 korisnika označava da im se sviđa
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      5. Paul Cantrell‏ @inthehands 30. pro 2019.
        • Prijavi Tweet

        Paul Cantrell je proslijedio/a tweet korisnika/ce(((Asa Zernik)))

        Damned right.https://twitter.com/AsaZernik/status/1211844081409617920 …

        Paul Cantrell je dodan/na,

        (((Asa Zernik))) @AsaZernik
        Odgovor korisniku/ci @inthehands
        As someone with a single undergrad UI design course under his belt: EVERY SINGLE ALARM BELL
        1 reply 3 proslijeđena tweeta 41 korisnik označava da mu se sviđa
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      6. Paul Cantrell‏ @inthehands 30. pro 2019.
        • Prijavi Tweet

        This UI is so inconceivably bad I barely even know how to criticize it coherently. It’s making so many mistakes at once, it’s like … it’s like some hideous example you make up as a pathological example for a UX course, as a joke. But it’s not a joke. It killed people.

        12 proslijeđenih tweetova 91 korisnik označava da mu se sviđa
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      7. Paul Cantrell‏ @inthehands 30. pro 2019.
        • Prijavi Tweet

        The Navy tried to salvage this festering crapheap by requiring training. They blamed the sailors for ignoring their training. _Prosectued_ them. And their solution? MORE TRAINING.

        1 reply 6 proslijeđenih tweetova 59 korisnika označava da im se sviđa
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      8. Paul Cantrell‏ @inthehands 30. pro 2019.
        • Prijavi Tweet

        Paul Cantrell je proslijedio/a tweet korisnika/ceLiddle Lamzy Dive Bar

        People. You design UI so it shows you what’s important — not so it’s hidden and you need training to see it. You design for humans. You don’t try to redesign humans to fit the UI.https://twitter.com/saucissonsec/status/1211844419319685120 …

        Paul Cantrell je dodan/na,

        Liddle Lamzy Dive Bar @saucissonsec
        This is so upsetting. Bad UX killed people. Design doesn't need to be "clever" -- it needs to tell people how to use it! https://twitter.com/inthehands/status/1211841726970621952 …
        1 reply 18 proslijeđenih tweetova 95 korisnika označava da im se sviđa
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      9. Paul Cantrell‏ @inthehands 30. pro 2019.
        • Prijavi Tweet

        Paul Cantrell je proslijedio/a tweet korisnika/ce(((Asa Zernik)))

        Agreed. The Therac was a slip-up, an oversight that snuck through the process. This didn’t sneak through. It's a total process failure at every level. No designer, developer, tester, or manager involved should have let this proceed to the next stage.https://twitter.com/AsaZernik/status/1211846601959858182 …

        Paul Cantrell je dodan/na,

        (((Asa Zernik))) @AsaZernik
        Odgovor korisniku/ci @inthehands
        I would consider this Therac-level failures, except both the level of incompetence and the body count are much greater than Therac.
        3 proslijeđena tweeta 50 korisnika označava da im se sviđa
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      10. Paul Cantrell‏ @inthehands 30. pro 2019.
        • Prijavi Tweet

        How on earth did something that just screamed DISASTER WAITING TO HAPPEN make it through all those people’s hands and onto a warship? Were they _all_ idiots? No. One of my mom’s wise sayings: When everyone’s watching the baby, no one’s watching the baby.

        6 proslijeđenih tweetova 78 korisnika označava da im se sviđa
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      11. Paul Cantrell‏ @inthehands 30. pro 2019.
        • Prijavi Tweet

        One of the dangers of process is that it gives a false sense of progress, of security. “This looks wrong to me … but I did my part, so surely it will all be OK.” A process that unplugs individual good judgement from collective action is a process that creates failure.

        1 reply 11 proslijeđenih tweetova 59 korisnika označava da im se sviđa
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      12. Paul Cantrell‏ @inthehands 30. pro 2019.
        • Prijavi Tweet

        Paul Cantrell je proslijedio/a tweet korisnika/ce𝐃𝐚𝐧𝐢𝐞𝐥 𝐅𝐞𝐥𝐝𝐦𝐚𝐧

        What Dan says gets at the crux of it. There are brilliant UX designers out there. There’s plenty of good precedent they could have built on. Even the common sense of somebody who uses a modern phone could have helped. Why wasn’t any of that in play?https://twitter.com/d_feldman/status/1211850039716458496 …

        Paul Cantrell je dodan/na,

        𝐃𝐚𝐧𝐢𝐞𝐥 𝐅𝐞𝐥𝐝𝐦𝐚𝐧 @d_feldman
        Odgovor korisniku/ci @inthehands
        In aerospace there are hundreds of researchers who just work on refining and perfecting user interfaces for pilots who are using them under extreme stress It's really interesting to me that none of that seems to have translated to this system...
        1 reply 3 proslijeđena tweeta 34 korisnika označavaju da im se sviđa
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      13. Paul Cantrell‏ @inthehands 30. pro 2019.
        • Prijavi Tweet

        I’m tempted to start dissecting the UX failures here — modal UI, hidden state, poor visual information hierarchy, complex mental model, invisible dependencies, inattention to failure modes — but forget that. It’s beside the point. The fundamental failure is this:

        1 reply 1 proslijeđeni tweet 34 korisnika označavaju da im se sviđa
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      14. Paul Cantrell‏ @inthehands 30. pro 2019.
        • Prijavi Tweet

        The problems were obvious. Dozens — hundreds — of people had to have seen them. Yet not one was able to say “WTF are we doing?!” and shut the whole thing down. That’s a whole-institution failure.

        6 proslijeđenih tweetova 51 korisnik označava da mu se sviđa
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      15. Paul Cantrell‏ @inthehands 30. pro 2019.
        • Prijavi Tweet

        Two thoughts to close out this rant: First, the Navy blamed the users. Prosecuted them for being confused by a disastrously bad interface. As longs as our reflexive response to UX failures is to blame the U instead of X, the failures will continue. Sometimes fatally.

        1 reply 3 proslijeđena tweeta 44 korisnika označavaju da im se sviđa
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      16. Paul Cantrell‏ @inthehands 30. pro 2019.
        • Prijavi Tweet

        Second, @propublica did an amazing thing here: showing us what was ••on the screen•• and what it meant, at the moment of failure. Wow. A journalistic account — “confusing interface,” “previous complaints” — would not tell the same story.

        1 reply 5 proslijeđenih tweetova 57 korisnika označava da im se sviđa
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      17. Paul Cantrell‏ @inthehands 30. pro 2019.
        • Prijavi Tweet

        What did it take to get those screenshots? To decipher them? To recreate the interface at the moment of catastrophe? To show us, in detail, the user’s experience of a catastrophe? I can’t imagine. @propublica is a nonprofit. Maybe send a few bucks their way.

        5 proslijeđenih tweetova 53 korisnika označavaju da im se sviđa
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