IntercomVerified account

@intercom

A fundamentally new way to communicate with your customers

San Francisco
Joined March 2011

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  1. Pinned Tweet
    Apr 19
    Replying to

    📘 Intercom on Starting Up: 120 printed pages on everything you should know about building a startup.

  2. 6 hours ago

    🚀 Find out how to build your support team up and out with our updated book, Intercom on Customer Support

  3. 8 hours ago

    📈 What do you do when a feature grows faster than expected?

  4. 10 hours ago

    🗞 Join over 25,000 people from companies like Google, Uber and Spotify who already enjoy our weekly newsletter

  5. 12 hours ago

    🎧 Nothing drives away staff quicker than bad people management. explains how quality feedback can help

  6. 20 hours ago

    🤕 Product designers: Spare yourselves a headache by using systems thinking.

  7. May 30

    ✂️ Why you need to cut the cord on customers who speak inappropriately to your staff

  8. May 30

    🏗️ Designing great products requires understanding the foundations before the bells and whistles.

  9. May 30

    ⏰ Reminder: Learn the secrets to successful user onboarding in today's webinar with &

  10. May 29

    Last chance: sign up for our webinar on the secrets of successful user onboarding with &

  11. May 27

    Need some weekend reading? We've published 6 books that will help you run your business better

  12. May 26

    If your product marketing team isn't helping to build product than you're probably doing it wrong

  13. May 26

    ⚖️ Not all product feedback is equal. Separate the useful from the aspirational.

  14. May 26

    Good customer support is about automating and eliminating "dumb contacts" and maximizing productive conversations

  15. May 26

    🎙 “It’s a word for exclusion.” – on why designers need to think beyond empathy.

  16. May 26

    There are hundreds of onboarding patterns out there. Which one is right for your product? explains.

  17. May 25

    🛠 Building on the Intercom platform? Get updates, inspiration and more by following

  18. May 25

    🎙 What responsibilities do designers have to their users and community? has answers aplenty.

    Inside Intercom podcast: Mike Monteiro
    Mike Monteiro, co-founder and design director at Mule Design, explains why the veil of ignorance is perhaps the most important item in a designer’s toolbox.
  19. May 25

    📈 How do you scale support for 5 million daily users? 's shares what she's learned on our podcast

  20. May 25

    📚 Shipping now: Intercom on Starting Up shares everything we know about building a startup in a 120 page hardcover

  21. May 25

    🖇️ Don’t make the same onboarding mistakes as Clippy. Make your onboarding bulletproof.

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