IntercomVerified account

@intercom

A fundamentally new way to communicate with your customers

San Francisco
intercom.com
Joined March 2011
1,156 Photos and videos Photos and videos

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  1. Pinned Tweet
    Apr 19
    Replying to

    📘 Intercom on Starting Up: 120 printed pages on everything you should know about building a startup.

    4 replies 19 retweets 37 likes
  2. Jun 2

    🙅 One in two people leave their company because of their manager. Make sure that manager isn't you

    2 retweets 5 likes
  3. Jun 2

    People don’t want to buy a 1/4" drill, they want a 1/4" hole. Understand customers real motivations by asking why.

    5 replies 21 retweets 48 likes
  4. Jun 1

    You don't pick the future. looks at 3 trends you can’t ignore if your product is to survive.

    2 retweets 9 likes
  5. Jun 1

    🎙 Users hire a product to get a job done. of explains how interface copy helps them do it.

    Inside Intercom podcast: Amy Thibodeau
    Amy Thibodeau, Content Strategy Lead at Shopify, explains how injecting personality into your interface language can make it harder for users to accomplish their job-to-be-done.
    1 retweet 17 likes
  6. Jun 1

    📝 Announcing new features? Read our how-to guide on creating the right messages and targeting the right people

    6 likes
  7. Jun 1

    Learn how to set your customers up for success with our free book, Intercom on Onboarding

    2 likes
  8. Jun 1

    We're looking for a UI Designer to guide the future visual direction of Intercom - join our team in Dublin now!

    1 reply 15 retweets 15 likes
  9. May 31

    🚀 Find out how to build your support team up and out with our updated book, Intercom on Customer Support

    1 retweet 7 likes
  10. May 31

    📈 What do you do when a feature grows faster than expected?

    1 reply 1 retweet 10 likes
  11. May 31

    🗞 Join over 25,000 people from companies like Google, Uber and Spotify who already enjoy our weekly newsletter

    1 like
  12. May 31

    🎧 Nothing drives away staff quicker than bad people management. explains how quality feedback can help

    3 retweets 7 likes
  13. May 31

    🤕 Product designers: Spare yourselves a headache by using systems thinking.

    1 retweet 15 likes
  14. May 30

    ✂️ Why you need to cut the cord on customers who speak inappropriately to your staff

    1 retweet
  15. May 30

    🏗️ Designing great products requires understanding the foundations before the bells and whistles.

    5 retweets 16 likes
  16. May 30

    ⏰ Reminder: Learn the secrets to successful user onboarding in today's webinar with &

    6 likes
  17. May 29

    Last chance: sign up for our webinar on the secrets of successful user onboarding with &

    1 reply 3 retweets 14 likes
  18. May 27

    Need some weekend reading? We've published 6 books that will help you run your business better

    3 retweets 14 likes
  19. May 26

    If your product marketing team isn't helping to build product than you're probably doing it wrong

    1 retweet 6 likes
  20. May 26

    ⚖️ Not all product feedback is equal. Separate the useful from the aspirational.

    1 retweet 7 likes
  21. May 26

    Good customer support is about automating and eliminating "dumb contacts" and maximizing productive conversations

    6 retweets 12 likes

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