Indi Young

@indiyoung

Freelance UX problem space & thinking styles research; books: Mental Models, Practical Empathy; cofounder ... (she/her)

(just north of) San Francisco
Vrijeme pridruživanja: ožujak 2007.

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  1. Prikvačeni tweet
    27. tra 2018.

    Here's how practitioners & leaders can become aware of our own limited field-of-vision, our own cognition& the data we use to make decisions. In tandem w/diversifying our teams, we can recognize 5 areas where disparity & unfairness result.

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  2. prije 19 sati

    When you make an effort to understand how the organization measures its success and defines its support for people, it will help you with your own decisions. Knowing the landscape in which your organization operates will allow you to branch out confidently to new terrain.

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  3. 2. velj

    Designing something requires that you completely understand what a person wants to get done.

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  4. 1. velj

    Empathy is a tool for situations where your natural inclination is to take a shortcut.

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  5. 31. sij

    If you can clarify for yourself what drives your organization as a whole, the knowledge can’t help but influence the way you do your work. If you share that knowledge, your small component of the organization might make decisions that more effectively support people.

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  6. 31. sij

    Nicely written article about the power of listening. (Emphasizing that if you think you're a bad listener, you're not a bad person. And it's a skill that is easy to learn!)

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  7. 30. sij

    The empathetic mindset helps you learn how to specialize and how to form a network. Aim to build for the long term, with the idea that you fill a niche in a complex ecosystem of services.

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  8. 28. sij

    When you acknowledge the role that emotions play in your own reasoning, you can identify emotions more easily in others.

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  9. 28. sij
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  10. 28. sij
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  11. 27. sij

    It’s easy for teams to get caught up in the day-to-day steps of a technique and cease to think about how you might use a different approach for a new scenario. You can help your team by periodically asking, “Are we doing this because it’s what we do?”

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  12. 26. sij

    How can you untangle or decode your own motivations? One approach is to try looking for the same three kinds of things in your own reasoning that you look for in qualitative listening sessions: thinking, reactions, and guiding principles.

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  13. 26. sij

    It is more powerful to exhibit understanding than competence.

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  14. 24. sij

    Applying empathy as a leader means choosing your words so they do the least harm and making requests with the other person’s perspective and purpose in mind. It also means pointing people in a direction that will increase their skills or awareness.

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  15. 24. sij

    I'll be in Europe in early May. Only visit for 2020. Come join me! 😀

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  16. 24. sij

    I'm doing a free webinar, this time open to folks outside of the US and Canada. 😀

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  17. proslijedio/la je Tweet
    23. sij

    Empathy isn't what you may think it is. In this 1-hour webinar, hear from on EXs of common assumptions & learn methods to find gaps & weaknesses in existing offerings + how to innovate for different audiences.

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  18. proslijedio/la je Tweet
    23. sij

    Indi Young, author of Rosenfeld Media titles Mental Models and Practical Empathy, is speaking in May at From Business to Buttons in Stockholm! Learn more:

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  19. 23. sij

    Developing empathy in a leadership position means developing an understanding of how each person on your team reasons and what drives their decisions.

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  20. 23. sij

    Cognitive empathy cannot form based on a persona consisting of preferences, opinions, statements of fact, and demographics. You can only form assumptions from these. Cognitive empathy requires inner reasoning, emotional reactions, and guiding principles.

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  21. proslijedio/la je Tweet
    18. sij

    Empathy is a mindset that focuses on people, helping you to understand their thinking patterns and perspectives. Practical Empathy will show you how to gather and compare these patterns to make better decisions and improve your strategy.

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