@docky unless you mean valve in general, in which case they probably take it into account, but it's unlikely their goal...
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@increpare Valve/Steam do seem to get a free pass for a lot of poor customer service because plenty of people like them. - 1 more reply
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@increpare I think Steam's method of denying or ignoring refund requests implies they rely on some of that money. -
@docky@increpare From what I've heard, they just don't have nearly enough customer support people to go round. Steam requires an army.
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