NICE inContact

@inContact

NICE inContact empowers organizations to provide exceptional customer experiences with the world’s #1 cloud customer experience platform for the contact center.

Salt Lake City, UT
Vrijeme pridruživanja: prosinac 2008.

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  1. Prikvačeni tweet
    18. lis 2019.

    The 2019 Report for CCaaS, North America is here! Select the right partner for your with help from independent vendor analysis. And find out why we’ve been named a Leader 5 years in a row!

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  2. prije 1 sat

    Many businesses are still failing to meet expectations. Our CEO . explains in . how private mobile can help you improve customer service . The full story here 

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  3. prije 1 sat

    named as a 2019 Customer Experience Innovation Award winner by . . Presented by TMC’s CUSTOMER magazine, the award recognizes best-in-class companies setting the standard in delivering exceptional

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  4. prije 2 sata

    Does really affect ? Hear from industry expert Lori Bocklund of . on our upcoming webinar “3 Ways Agent Experience is Boosting Customer Experience” to find out. 

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  5. prije 3 sata

    Businesses that use software in their , give their agents the ability to work remotely. ☁

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  6. prije 4 sata

    gets perfect 5.0 scores from customers for all 12 vendor satisfaction categories.

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  7. prije 21 sat

    Effortlessly meet your customers on the channel of their choice - anytime, anywhere. It’s CXone or CX none! >>

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  8. prije 21 sat

    The customer experience continues to be an integral part of successful brands' strategies. For tips on how to up-level your organization’s in 2020, follow the link to . recent conversation with .

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  9. prije 21 sat

    Thinking of moving your to the , yet trying to weigh the pros and cons to ensure this is the right move? Choosing the Right Cloud Model webinar provides options and demonstrates the positive vs the negative of cloud models. 

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  10. prije 22 sata

    More on what -driven analytics can do to hyper-personalize the , via DestinationCRM: 

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  11. prije 22 sata

    Workforce optimization from a software perspective are those solutions that directly improve and upscale the productivity, efficiency and quality output of your agents.

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  12. prije 23 sata

    Wondering how to invest in customer experience in 2020? Here is a framework for planning investments based on the business cycle. 🎞

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  13. prije 23 sata

    Meeting the expectations of digitally-native Millennials and Generation Z requires the adoption of a digital-first mentality throughout the contact center.  

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  14. prije 23 sata

    Learn the terms every successful team will be using in 2020. 

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  15. prije 24 sata

    and prefer digital channels. How are companies keeping up with ? . explains 

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  16. prije 24 sata

    When it comes to , there’s no room for drama. It’s CXone or CX none. Watch the first video, and find out if Ed Helms can save Julius Caesar.

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  17. 5. velj

    named as a 2019 Customer Experience Innovation Award winner by . . Presented by TMC’s CUSTOMER magazine, the award recognizes best-in-class companies setting the standard in delivering exceptional

    Poništi
  18. proslijedio/la je Tweet
    4. velj

    A great read for the community! Surveys and Interaction Analytics: The Perfect Voice of the Customer Pair by

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  19. proslijedio/la je Tweet
    4. velj

    Customer experience has been heavily transformed by rapidly advancing technology. Learn how Stevie-winner NICE helps brands adopt these new innovations and improve their customer service operations.

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  20. 5. velj

    Most companies today support digital channels like email and chat, but there is room for improvement. . our CMO, explains that businesses are thinking about this. 

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  21. 5. velj

    Do you work remotely for your ? See tools and tips that are most effective for your work/life balance.

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