If you're a DS manager, the non-visible stuff is crucial because if you aren't making sure it happens, it's unlikely that anyone else will.
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Third: the interests and morale of your team can have a big impact on how much effort they give to a stakeholder request. Stakeholders might not care if a DS feels like a project is growing their skills, or if the DS feels burnt out from always fielding urgent inbounds
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But they CAN tell if a DS's heart is not in something. Interest and morale are more visible to them than the former two points, and even if they're getting what they need from a DS, they may still think a DS is not spending enough time on their work if the DS seems unengaged
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Thus, DS managers should keep an eye on interest and morale. You can't always give your team the work they most want, but when the team can give energy to a project it's perceived as spending the right amount of time on it, even if the DS is spending a lot of time on other things
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And fourth is the compatibility of a DS and their stakeholder. Not every pairing of personalities will work well together, and as a DS manager, you can only do so much to smooth that over.
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There are many ways that a chronically unhappy team member makes your life as a manager difficult. And a stakeholder who's dissatisfied with the level of service they receive from that unhappy DS can also find many ways to make life hellish
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If your team is unhappy or your stakeholders are unhappy, you're in for a rough time, and it only gets rougher when they're at each other's throats. If working with a stakeholder makes a DS bristle, the stakeholder will think a DS is using their time poorly almost no matter what
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Avoiding personality mismatches is a good way to control perceived utilization rates up front, and in general, will save the manager a lot of interpersonal-drama-induced headaches.
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Each of these four things is a rich topic in and of itself, and even though they're not all equally visible, each has an impact on how stakeholders perceive a DS's work. DS managers don't necessarily have to talk about these factors, but they absolutely should keep them in mind
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Visibility is an important organizational currency to accrue, but it's a currency that's also easy to spend quickly. Investing in your team and infra will enable you to expand breadth and depth of your team's work, and make it possible to do even more visible work in the future
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Seeing is believing for stakeholders, but one can not live on belief alone.
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End of conversation
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