Having a teammate in a drastically different timezone really brings into sharp focus how needlessly inefficient it is for the team overall to delay send emails to PST morning so that people don't think you're weird for working late
-
Show this thread
-
Norms to combat this: - when onboarding new people to the team, encourage them to turn off all notifications and alerts - explicitly give voice to the idea that they should check messages on their own schedule, not your schedule (but keeping company responsiveness norms in mind)
1 reply 0 retweets 5 likesShow this thread -
- frontload with an expectation that you might send emails at unusual times or days of the week and that it's just when you happen to be feeling productive, not that you expect other people to do the same, or to read or respond then
1 reply 0 retweets 3 likesShow this thread -
Replying to @gauravvohra1
What do you think about setting high level expectations for how urgent different forms of communication are? For example, never send an email for something a quick response
1 reply 0 retweets 1 like -
Replying to @imightbemary
Fwiw I frame it more as an escalation path rather than a dont use x for
Someone may need to send an urgent email or slack to leverage other attributes of those platforms, but if they want immediate reply, I’m clear about call > text > slack > email as my escalation path1 reply 0 retweets 1 like -
Replying to @gauravvohra1 @imightbemary
Some recommended “which channel?” heuristics from our employee handbook I realize these if statements aren’t perfectly MECE but I worry I’m too close in the problem to see it’s bugs. Any suggested improvements welcome
pic.twitter.com/daG8mTn187
1 reply 0 retweets 0 likes -
Replying to @gauravvohra1
This seems like a pretty useful framework for picking email vs. slack! An intersecting (adjacent?) concern might be public vs. private conversations, which both email and slack can be.
1 reply 0 retweets 1 like -
Replying to @imightbemary @gauravvohra1
One advantage of teams physically sitting together is the opportunity for osmosis just by overhearing others' conversations. Having other folks copied on emails or chatting in a public slack channel aren't perfect replications of that phenomenon, but they're better than nothing
2 replies 0 retweets 1 like
To foster conversations in public, it might be useful to have some guidance along the lines of "get someone's attention with a DM, but move the discussion to a public channel if relevant"
-
-
Replying to @imightbemary
Also agreed. We're explicit about guidance around DMs vs. public channels for that very reason.pic.twitter.com/21n0xLkAuR
0 replies 0 retweets 0 likesThanks. Twitter will use this to make your timeline better. UndoUndo
-
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.

