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Has anyone studied how to interpret time spent in conversational interfaces? On the one hand, more time is more engagement. On the other, more time could just be slower to accomplish one’s goals, and thus be a negative. I imagine it depends on the use case.
Does your app have instrumentation that differentiates among types of actions you can take in the conversational interface? If so, you could count the number of unique minutes that contain an action that indicates positive/active engagement. The more active minutes, the better
Yes we can. It seems like a key prerequisite is defining which actions indicate positive engagement vs. something else, that seems like a difficult task. I can give that some thought. Thanks!
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