Having spent much of my career working in social media or optimizing ad placement for social media sites, I figured I’d finally read Marshall McLuhan’s Understanding Media. I'm only about halfway through, but both the ideas and the writing itself are great
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They also abstract the company's performance from the realities of the end users that the company makes decisions on behalf of. People become OBSESSED with metrics, so eager to move them that they forget their product is being used by people with particular goals in mind.
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Whatever the original purpose of the product was, it's quickly deprioritized in favor of getting users to do stuff that will cause the trend line of a metric (probably revenue or DAU) to go up and to the right. That's how you get stuff like this.https://twitter.com/LukeW/status/1327349136702672897 …
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McLuhan doesn't really seem to be describing this progression of media and ensuing fragmentation as a problem per se, more as an inevitable process. But even though he's not explicitly negative, it does leave me feeling a little ambivalent about my profession
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A data scientist's job is to quantify things, after all, and quantification enables segmentation and fragmentation. Perhaps my solace should be in the fact that in order for things to be segmented, they first have to be understood as continuous.
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Data scientists and the metrics they make can be a unifying force. Consistent measurement allows everyone to be on the same page and move in the same direction. Creating metric is creating a tool to direct a company's focus.
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Directing focus at the right things (or as close to right as possible) might be the most difficult and important part of a DS's job. It's worth taking seriously.
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