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iRobot's profile
iRobot
iRobot
iRobot
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@iRobot

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iRobotVerified account

@iRobot

Our robots are a helping hand for your home. See how our products are enabling the smart home.

Bedford, MA
irobot.com
Joined August 2009

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    iRobot‏Verified account @iRobot 25 Nov 2020

    An Amazon AWS outage is currently impacting our iRobot Home App. Please know that our team is aware and monitoring the situation and hope to get the App back online soon. Thank you for your understanding and patience.

    10:34 AM - 25 Nov 2020
    • 25 Retweets
    • 168 Likes
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    211 replies 25 retweets 168 likes
      1. New conversation
      2. iRobot‏Verified account @iRobot 26 Nov 2020

        As of 5AM EST the majority of the iRobot Home App functionality appears to be restored. Some customers may still be experiencing issues with initial robot set up and Imprint Smart Maps. We are working to address this. Thank you for your understanding and patience.

        33 replies 1 retweet 24 likes
        Show this thread
      3. iRobot‏Verified account @iRobot 26 Nov 2020

        The iRobot Home App functionality has been fully restored. We will continue to monitor the situation. For customers still experiencing cloud connectivity issues, we recommend rebooting the robot by following these steps: https://homesupport.irobot.com/app/answers/detail/a_id/9087/~/rebooting-or-resetting-your-robot …. We apologize for the inconvenience

        14 replies 0 retweets 12 likes
        Show this thread
      4. End of conversation
      1. New conversation
      2. Serina Krawczyk‏ @SerinaKrawczyk 25 Nov 2020
        Replying to @iRobot

        I've been looking for answers for an hour. Thank you!

        1 reply 0 retweets 7 likes
      3. iRobot‏Verified account @iRobot 25 Nov 2020
        Replying to @SerinaKrawczyk

        We apologize for the inconvenience. Please know we are actively monitoring the situation and hope to get the iRobot Home App back online soon.

        0 replies 0 retweets 4 likes
      4. End of conversation
      1. FlyingHippo‏ @TheFlying_Hippo 25 Nov 2020
        Replying to @iRobot

        Might be a good idea to send out an email to customers letting them know too. I noticed it wasn’t working but only found out about the AWS outage because Pura sent me an email. Just a thought.

        0 replies 0 retweets 22 likes
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      1. New conversation
      2. Jeff Ridder 🇺🇸 🏳️‍🌈‏ @jeffridder 25 Nov 2020
        Replying to @iRobot

        You should have been more proactive about posting this. I learned AWS was having an issue from another home automation provider before iRobot said anything.

        2 replies 0 retweets 37 likes
      3. Josh‏ @bearsknights 25 Nov 2020
        Replying to @jeffridder @iRobot

        Well, somebody's got to be first. Can't always be "them".

        0 replies 0 retweets 1 like
      4. End of conversation
      1. New conversation
      2. Stephan‏ @SossieNL 25 Nov 2020
        Replying to @iRobot

        Wow. And only now there is an update. Listen; you should revise the hosting strategy. AWS mirroring and multi GEO backups. Not that hard

        2 replies 0 retweets 13 likes
      3. iRobot‏Verified account @iRobot 25 Nov 2020
        Replying to @SossieNL

        Hi @SossieNL. We hear you and appreciate your patience. Please know that our team is aware and monitoring the situation and hope to get the App back online soon.

        0 replies 0 retweets 0 likes
      4. End of conversation
      1. New conversation
      2. Kevin Beaubien‏ @kbeaubs 25 Nov 2020
        Replying to @iRobot

        How is this app not usable locally? Major flaw.

        2 replies 1 retweet 51 likes
      3. Josh‏ @bearsknights 25 Nov 2020
        Replying to @kbeaubs @iRobot

        Agree. Store data locally until it can phone home. I just want to vacuum my damn house.

        2 replies 0 retweets 34 likes
      4. Show replies

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