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An Amazon AWS outage is currently impacting our iRobot Home App. Please know that our team is aware and monitoring the situation and hope to get the App back online soon. Thank you for your understanding and patience.
As of 5AM EST the majority of the iRobot Home App functionality appears to be restored. Some customers may still be experiencing issues with initial robot set up and Imprint Smart Maps. We are working to address this. Thank you for your understanding and patience.
The iRobot Home App functionality has been fully restored. We will continue to monitor the situation. For customers still experiencing cloud connectivity issues, we recommend rebooting the robot by following these steps: https://homesupport.irobot.com/app/answers/detail/a_id/9087/~/rebooting-or-resetting-your-robot …. We apologize for the inconvenience
I've been looking for answers for an hour. Thank you!
We apologize for the inconvenience. Please know we are actively monitoring the situation and hope to get the iRobot Home App back online soon.
Might be a good idea to send out an email to customers letting them know too. I noticed it wasn’t working but only found out about the AWS outage because Pura sent me an email. Just a thought.
You should have been more proactive about posting this. I learned AWS was having an issue from another home automation provider before iRobot said anything.
Well, somebody's got to be first. Can't always be "them".
Wow. And only now there is an update. Listen; you should revise the hosting strategy. AWS mirroring and multi GEO backups. Not that hard
Hi @SossieNL. We hear you and appreciate your patience. Please know that our team is aware and monitoring the situation and hope to get the App back online soon.
How is this app not usable locally? Major flaw.
Agree. Store data locally until it can phone home. I just want to vacuum my damn house.
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