If your company has social media monitoring set up for its brand and certain keywords, you already know how powerful social listening can be. Support technicians can swoop into a Twitter conversation like heroes and help a poor customer complaining about Internet connectivity.

Is your brand listening on Google Plus? It should be!

If your company has social media monitoring set up for its brand and certain keywords, you already know how powerful social listening can be. Support technicians can swoop into a Twitter conversation

thesocialmediahat.com