I'll be getting my headstrap from Amazon today. Is issue confirmed for all units?Should I just return it and wait until it's been fixed?
We are aware of the report regarding the foam on the Deluxe Audio Headstrap. We are investigating & will let you know when we have more info
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We're investigating the reports of the foam issue defects and will have updates within the next 24 hours. Please stay tuned on for updates.
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It's been well over 24 hours, is there anything more to share on the matter or are you simply going to sweep it under the rug?
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Thanks for your patience. Please contact our support at http://www.vive.com/support/ for the steps on gently cleaning off the foam flocking.
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I got my headstrap today, and have experianced the problem using just my thumb on the padding without moisture. HTC we expect replacements.
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Hi Shukra! For more help and info. in checking your options, you can contact our Vive support team http://www.vive.com/support .
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I contacted support chat and got added to your issue tracker for this issue. Thanks! Hope replacements can be sourced in a decent timeframe.
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You're very much welcome! Don't hesitate to contact us for any other concern. Have a good one!
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Still waiting to hear an update on this.
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Hello Shukra. Please follow us on Twitter so we can send you messages directly. Thank you!
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Alright I'm now following you.
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That was fast! Good work getting it out there
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What happened?
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After use the foam starts to disintegrate
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gotta love products as expensive as the PC they run on just falling apart.
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It's an optional ($100 -- still expensive) addon to the headset, it's not as if the headset itself is just falling apart.
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My god that's even worse though. Paying 100$ for a premium official addon to your 800$ product and it just falling apart. RIP.
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I don't think it's good but it's literally just foam that's velcroed in, when HTC fixes the issue they'll probably just send out new foam.
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Yeah and while you're at it why don't you also acknowledge the twisting cord issue too?!
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Awesome, thanks for not ignoring it.
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