Hi Joy, could you reach out to our Creator Support team: https://goo.gl/BxLi8H ? They can dive into this further with you.
I contacted them last month, the creator team have been lovely but still no progress - it is getting quite frustrating now
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We'd recommend you to reply on the same email. Our Creator Support team will get back to you once they review the case. Thanks.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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