As part of our continued efforts to better serve our customers, our hours of operation have changed for HostGator phone support. Phone support hours will now be 7am-12am ET. Our chat support will still be here for you 24/7.
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@HGSupport
The official Support Twitter account of HostGator.com, a leading provider of web hosting, reseller hosting, VPS hosting, and dedicated servers.
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Email operations have returned to normal. Webmail customers should be able to send email without significant latency moving forward. Our team continues to work through the back log of outgoing email to ensure all are sent. Thank you for your patience.
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We are aware of an ongoing email issue causing delays in outgoing mail. Our teams are engaged and working towards a resolution, while also processing the backlog of outgoing mail. As a result, we are experiencing higher than normal support wait times. Thank you for your patience.
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Need some help with your HostGator account?
Hit us up in the DMs 👇
Send a private message
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Due to unprecedented winter weather in the Houston area, HostGator phone support is experiencing longer than normal wait times. In the meantime, please reach out to our awesome chat team at helpchat.hostgator.com, and check here for updates. Thanks so much for your patience.
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*Update* We have nearly completed the fix and most impacted services should now be restored. If you are still experiencing an issue, please clear your browser's cache. If the issue persists, please reach out to our support at helpchat.hostgator.com.
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*Update* We are in the process of deploying a fix to the impacted servers on a rolling basis. We'll post an update here when the fix has been completed. Thank you so much for your continued patience!
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Our team is still hard at work on the issue. Our top priority is to get impacted customers back online as quickly as possible. We truly appreciate your patience and will continue to keep you in the loop with any updates as soon as they are available.
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*Update* We have identified the storage issue impacting Cloud and WordPress servers. Our teams are currently working on a potential fix that could take a couple of hours. We apologize and will keep you updated through this process.
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Hey y'all. There is a problem impacting some of our Cloud & WordPress servers that is affecting both web and email. We have all hands on deck and are working towards a resolution as quickly as possible. We appreciate your patience. Follow this thread for updates. ⬇️
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*UPDATE: In order to keep our employees safe, we've moved support staff home. You may experience longer wait times while we're working on getting everything back to 💯. A big gator thank you for your patience.
New Schedule:
Phone & Social Support: 7AM-8PM CT Daily
Chat: 24/7
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Common solutions right here. ⬇️ And don't forget our Knowledge Base is always available.
Quote Tweet
Our @HGSupport team is awesome! They put together a list of common customer questions, and how to resolve them. shr.link/spa3v
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#HappyFriday! We'll be here all day (and even Sat & Sun) ready to help. Hit us up if you need us.
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This IS HOSTGATOR SUPPORT
so... you know, let us know if you need anything.
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Hey y’all. Sooo our chat is down and we’re working hard on a fix. BUT we’re all ears on Twitter. Hit us up with a DM if you need any help.
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YOU SHALL NOT PASS
this Twitter without the help you need.
Hit us up in a DM.
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Call me, tweet me if you wanna reach me. 🎶
Let us know if you need help!
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Replying to
Thanks for reaching out! Maintenance for gator4145 is complete and the server is online. Please feel free to send us a message if you need additional support! ow.ly/Gx2D30oU5pm
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Hey that's not good at all! Send us a DM and let us know what's going on! We're here to help you!
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Hi we're sorry to hear the chat keeps getting cut off! You can try calling us directly at 1-866-964-2867 if you're worried about international charges you can call for free using Skype! Or send us a DM with the issue and we may be able to help!
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Hey there email being down for that long sounds wrong! Could you send us a DM with any related Ticket info and we'll see about getting your issue the attention it deserves ?
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Oh no! we're sorry to see that your server is giving you issues. Would you mind sending us a DM with any relevant ticket info you have so we can help investigate?
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We hear you . Thank you for reaching out, our team is ready to help! We ask for DMs for your privacy and security. As always, feel free to share your concerns via DM so that we may assist!
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We are happy to help ! You may contact our Support Team via live chat via helpchat.hostgator.com or call Toll Free: (866) 964 - 2867. You are welcome to send us your Ticket ID in a DM if you need further assistance.
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Hey there we'd like to help if we can, we would like to discuss some options with you in case there are more available to you. Could you send us a DM with some information so we can check your options?
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Hey there @rhaparicio we're sorry to hear about your billing account not working, please send us a DM so we can look into this for you!
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Hey there Thank you for the DM! Check your inbox so that we can work together on any issues you may be experiencing.
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Hello , we are sorry to hear your experience has not been the greatest, please feel free at your convenience to DM us with further information so we can assist you further.
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Hey there sorry to hear about the issues with webmail password changes! Would you care to shoot us a DM and give us some details so we can investigate?
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Hey We see that Index of/ Directory too. Have you gotten a chance to contact our Live Phone Support at 866-964-2867 or Live Chat at helpchat.hostgator.com If so, feel free to send your Ticket ID or Case # through a DM. We want to help!
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Hello , sounds like you’re having website concerns. Please send us a Ticket ID or case information in our DM so that we can take a look at that for you!
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Hey Let us get your ticket in the right place with the attention it deserves! Can you please provide your Ticket ID in our DMs to get your SSL up and running.
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