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HostGator Support
@HGSupport
The official Support Twitter account of HostGator.com, a leading provider of web hosting, reseller hosting, VPS hosting, and dedicated servers.
Austin & Houston, TXsupport.hostgator.comJoined June 2011

HostGator Support’s Tweets

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As part of our continued efforts to better serve our customers, our hours of operation have changed for HostGator phone support. Phone support hours will now be 7am-12am ET. Our chat support will still be here for you 24/7.
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Email operations have returned to normal. Webmail customers should be able to send email without significant latency moving forward. Our team continues to work through the back log of outgoing email to ensure all are sent. Thank you for your patience.
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We are aware of an ongoing email issue causing delays in outgoing mail. Our teams are engaged and working towards a resolution, while also processing the backlog of outgoing mail. As a result, we are experiencing higher than normal support wait times. Thank you for your patience.
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Our team is still hard at work on the issue. Our top priority is to get impacted customers back online as quickly as possible. We truly appreciate your patience and will continue to keep you in the loop with any updates as soon as they are available.
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*Update* We have identified the storage issue impacting Cloud and WordPress servers. Our teams are currently working on a potential fix that could take a couple of hours. We apologize and will keep you updated through this process.
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Hey y'all. There is a problem impacting some of our Cloud & WordPress servers that is affecting both web and email. We have all hands on deck and are working towards a resolution as quickly as possible. We appreciate your patience. Follow this thread for updates. ⬇️
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*UPDATE: In order to keep our employees safe, we've moved support staff home. You may experience longer wait times while we're working on getting everything back to 💯. A big gator thank you for your patience. New Schedule: Phone & Social Support: 7AM-8PM CT Daily Chat: 24/7
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Replying to
Hi we're sorry to hear the chat keeps getting cut off! You can try calling us directly at 1-866-964-2867 if you're worried about international charges you can call for free using Skype! Or send us a DM with the issue and we may be able to help!
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