This was the biggest driver for #elasticsearch development philosophy. I always preached that support is customer no. 1 - the team needs to be able to support the software to the user.
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I love this approach!
Kraj razgovora
Novi razgovor -
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Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi
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My favorite software development job from this perspective was at a startup where there was no dedicated customer support; we all (engineers) just rotated through, taking turns.
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Tweet je nedostupan.
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This 100% I worked software tech support for 3 years. Great company, great culture, amazing co-workers & smartest folks I've ever worked with. Stress from dealing with pissed-off customers was too much for me - went back into (mechanical) engineering.
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sometimes few customers who are friends of the product team or customers who know that someone works there, complain to them too...although the product team should reach the CS as well..... but they complain to the product team that they know too...
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I agree. It’s easy to take really valuable assets for granted.
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi
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Very true. I think many tech companies can learn from other industries where new hires get to try customer support to better understand the end user and the product.
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi
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VP Product