Help ScoutOvjeren akaunt

@helpscout

Join 10,000+ businesses that use our software because customer experience comes first.

Boston, MA
helpscout.com
Vrijeme pridruživanja: srpanj 2010.
3.466 fotografija ili videozapisa Fotografije i videozapisi

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  1. 3. velj

    Our customer facing team built on some found almost-poetry this morning to come up with this support haiku: We want our users to Find their answers before they Email us to ask Search and you shall find, And if not, rephrase your ask. The answer is there.

    3 proslijeđena tweeta 8 korisnika označava da im se sviđa
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  2. 31. sij

    When there is no break room and no water cooler, how does a remote team build a social bond? tells us "How to build social connection in a remote team"

    1 proslijeđeni tweet 7 korisnika označava da im se sviđa
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  3. 30. sij

    Yes! You can "do sales" in a customer-centric way. shows you how: The 5 Key Principles of Customer-Centric Selling

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  4. 30. sij

    Are you holding on to the customers you worked so hard to find? 9 Research-Backed Customer Retention Strategies by

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  5. 30. sij

    What's the role of in ? Help Scout's and Benoit Gagnon from go deep in this recorded webinar Delivered by people, enhanced by AI | Help Scout webinars

    1 proslijeđeni tweet 6 korisnika označava da im se sviđa
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  6. 30. sij

    Every single person at Help Scout spends time working directly with our customers - it doesn't happen by accident! Inside Help Scout: How We Implement Whole Company Support

    1 proslijeđeni tweet 5 korisnika označava da im se sviđa
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  7. 30. sij

    The goal of delegation is to leave the person to whom you delegated saying "Wow, I learned so much doing that!" The Secret Art of Delegation

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  8. 30. sij

    What does it take for a pro to deliver consistently high quality customer service? The 16 Most Important Customer Service Skills

    1 proslijeđeni tweet 1 korisnik označava da mu se sviđa
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  9. 29. sij

    Building a customer-centric startup? Let us save you some cash! Get started with Help Scout's customer service platform at up to 85% off for the first year for qualifying businesses.

    1 proslijeđeni tweet 2 korisnika označavaju da im se sviđa
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  10. 29. sij

    Diversity & Inclusion at Help Scout: 2019 Fall Update by

    1 reply 1 proslijeđeni tweet 9 korisnika označava da im se sviđa
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  11. 28. sij

    Sometimes you really can't offer a refund. Here's a model for having that tough conversation:

    2 proslijeđena tweeta 4 korisnika označavaju da im se sviđa
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  12. 28. sij

    Handling refund requests is always tricky for support teams, who are often not the decision makers, but it's clear an interaction like this isn't building loyal customer relationships. What do you think?

    Elon , your Customer Support at Tesla is even worse than I claimed last time. It is an insult to your customers.
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    7 replies 1 proslijeđeni tweet 9 korisnika označava da im se sviđa
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  13. 22. sij

    Recently we reached gender parity across Help Scout, but there is plenty of work still to do! Diversity & Inclusion at Help Scout: 2019 Fall Update by

    1 reply 2 proslijeđena tweeta 9 korisnika označava da im se sviđa
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  14. 17. sij

    Launching a new business, or growing your startup? Delivering excellent service to your early customers is essential to growing word of mouth. Get started with Help Scout's customer service platform at up to 85% off for your first year!

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  15. 14. sij

    In 2017 we published this piece by high school student Andrew. He's since finished school and is pursuing education in digital media. The skills he learnt will stay with him! What I Learned About Customer Service While Working at A Bookstore

    1 proslijeđeni tweet 5 korisnika označava da im se sviđa
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  16. 10. sij

    Building out a shared mailbox workflow is one of the most powerful ways to ensure that you’re always maintaining the same level of experience in every interaction with your customers. Check out 7 Shared Mailbox Best Practices You Can Put Into Action -

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  17. 9. sij

    Choosing the right help desk software is a daunting task. That’s where this guide steps in. It’ll provide advice on choosing a help desk, switching from a help desk (if you’re on one), and then implementing your new help desk. Download the Free Guide:

    2 korisnika označavaju da im se sviđa
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  18. 9. sij

    A well written, maintained, and accessible knowledge base should be the cornerstone of any customer service team’s self-service strategy. Knowledge Base 101: Definition, Benefits, Examples, and Tips

    4 proslijeđena tweeta 4 korisnika označavaju da im se sviđa
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  19. 8. sij

    Live chat, but more helpful. Say farewell to overwhelming chat volume, staffing nightmares, and frustrated customers abandoned in chat windows. Ready to make your website more helpful?

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  20. 8. sij

    What skills can customer service professionals develop to get better at their jobs, and what skills can leaders look for during interviews to make sure they’re hiring the right people? \The 16 Most Important Customer Service Skills

    1 proslijeđeni tweet 2 korisnika označavaju da im se sviđa
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