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Our customer facing team built on some found almost-poetry this morning to come up with this support haiku: We want our users to Find their answers before they Email us to ask Search and you shall find, And if not, rephrase your ask. The answer is there.
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When there is no break room and no water cooler, how does a remote team build a social bond?
#remote#culture@clairejlew tells us "How to build social connection in a remote team"https://hlp.sc/2RHYhldHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Yes! You can "do sales" in a customer-centric way.
@wellington_liz shows you how: The 5 Key Principles of Customer-Centric Sellinghttps://hlp.sc/36zXSFrHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Are you holding on to the customers you worked so hard to find? 9 Research-Backed Customer Retention Strategies https://hlp.sc/31a14GH by
@elioverbeyHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
What's the role of
#AI in#custserv ? Help Scout's@nickfrancis and Benoit Gagnon from@miuros_software go deep in this recorded webinar Delivered by people, enhanced by AI | Help Scout webinarshttps://hlp.sc/2U7aEbZHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Every single person at Help Scout spends time working directly with our customers - it doesn't happen by accident! Inside Help Scout: How We Implement Whole Company Supporthttps://hlp.sc/2uGZFva
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The goal of delegation is to leave the person to whom you delegated saying "Wow, I learned so much doing that!" The Secret Art of Delegationhttps://hlp.sc/37FtBGy
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What does it take for a
#custserv pro to deliver consistently high quality customer service? The 16 Most Important Customer Service Skillshttps://hlp.sc/2SduMXxHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Building a customer-centric startup? Let us save you some cash! Get started with Help Scout's customer service platform at up to 85% off for the first year for qualifying businesses.https://hlp.sc/2RTtwse
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Diversity & Inclusion at Help Scout: 2019 Fall Update https://hlp.sc/2RAVUQW by
@leahisknoblerHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Sometimes you really can't offer a refund. Here's a model for having that tough conversation:https://www.helpscout.com/customer-service-examples/#refundRequest …
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Handling refund requests is always tricky for support teams, who are often not the decision makers, but it's clear an interaction like this isn't building loyal customer relationships. What do you think?https://twitter.com/nntaleb/status/1217471369350348807 …
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Recently we reached gender parity across Help Scout, but there is plenty of work still to do! Diversity & Inclusion at Help Scout: 2019 Fall Update https://hlp.sc/37jRbsf by
@leahisknoblerHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Launching a new business, or growing your startup? Delivering excellent service to your early customers is essential to growing word of mouth. Get started with Help Scout's customer service platform at up to 85% off for your first year!https://hlp.sc/2uWNZoh
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In 2017 we published this piece by high school student Andrew. He's since finished school and is pursuing education in digital media. The
#custserv skills he learnt will stay with him! What I Learned About Customer Service While Working at A Bookstorehttps://hlp.sc/2ToWTF9Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Building out a shared mailbox workflow is one of the most powerful ways to ensure that you’re always maintaining the same level of experience in every interaction with your customers. Check out 7 Shared Mailbox Best Practices You Can Put Into Action -https://hlp.sc/36lE1uh
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Choosing the right help desk software is a daunting task. That’s where this guide steps in. It’ll provide advice on choosing a help desk, switching from a help desk (if you’re on one), and then implementing your new help desk. Download the Free Guide:https://hlp.sc/35nA3jI
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A well written, maintained, and accessible knowledge base should be the cornerstone of any customer service team’s self-service strategy. Knowledge Base 101: Definition, Benefits, Examples, and Tips https://hlp.sc/35hzO9D pic.twitter.com/W3PisQPEhX
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Live chat, but more helpful. Say farewell to overwhelming chat volume, staffing nightmares, and frustrated customers abandoned in chat windows. Ready to make your website more helpful?https://hlp.sc/2SPTcId
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What skills can customer service professionals develop to get better at their jobs, and what skills can leaders look for during interviews to make sure they’re hiring the right people? \The 16 Most Important Customer Service Skillshttps://hlp.sc/2SS7wQr
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