Help Scout

@helpscout

Our customer support software is used and trusted by 5,000+ businesses in over 60 countries. Learn more:

Boston
helpscout.net
Joined July 2010
619 Photos and videos Photos and videos

Tweets

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  2. 2 hours ago

    The next best thing to giving customers what they want is making them feel that their ideas are taken seriously:

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    2 likes
  3. 6 hours ago

    What's the difference between being ready and being prepared?

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    1 like
  4. 7 hours ago

    Most of us end up suffering through far more bad meetings than good ones. by

    1:34 PM - 18 Feb 2016 · Details
    2 likes
  6. 12 hours ago

    3 important questions to ask when measuring customer satisfaction:

    9:12 AM - 18 Feb 2016 · Details
    2 retweets 2 likes
  7. Retweeted
    Feb 16

    Meet the Newest Member of the Family: Help Scout Plus -

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    7 retweets 7 likes
  8. 15 hours ago

    A helpful post by on how top-tier support teams measure performance:

    5:57 AM - 18 Feb 2016 · Details
    2 retweets 2 likes
  9. 16 hours ago

    We've launched some new product pages! Here's a refreshed look at what our help desk can do:

    4:32 AM - 18 Feb 2016 · Details
    1 retweet 4 likes
  10. Feb 17

    When faced with a constraint, do you seek to adapt or refuse to change?

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    1 like
  11. Help Scout followed , , and 4 others
    • Emanuele Colombo
      @ema_colombo

      Freelance motion designer and video editor. See my portfolio at:

    • Rocketship.fm
      @RocketshipFM

      Make your startup a rocketship! Learn from successful entrepreneurs each week.

  12. Feb 17

    Buffer CTO describes how forward motion and stop energy work at startups:

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    1 retweet 3 likes
  13. Feb 17

    Marketing isn’t something you do to people, it’s something you do for people:

    1:34 PM - 17 Feb 2016 · Details
    1 retweet 2 likes
  15. Feb 17

    "Onboarding isn't about getting people to do more things, it’s about getting them to do the right things."

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    3 likes
  16. Feb 17

    Tune in today at 2 p.m. ET for a webinar with our , & about culture:

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    2 retweets 3 likes
  17. Retweeted
    Feb 16

    I wrote about how SAAS companies measure customer service performance - are you using the right metrics?

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    2 retweets 4 likes
  18. Feb 17

    Thinking about getting started with Help Scout? Join us for a live demo today at 5pm EST:

    5:57 AM - 17 Feb 2016 · Details
    2 likes
  19. Feb 17

    Not every idea can (or should) be shuffled from the support queue to the product team:

    4:32 AM - 17 Feb 2016 · Details
    3 likes
  20. Feb 16

    Throw out every productivity app you have and learn to get a good night’s sleep instead:

    6:30 PM - 16 Feb 2016 · Details
    2 retweets 2 likes
  21. Feb 16

    Writing grows the company, grows the team, and grows the individual. Publishing is a team sport:

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    1 retweet 2 likes

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