Help Scout

@helpscout

Our customer support software is used and trusted by 5,000+ businesses in over 60 countries. Learn more:

Boston
Joined July 2010

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  1. The next best thing to giving customers what they want is making them feel that their ideas are taken seriously:

  2. What's the difference between being ready and being prepared?

  3. Most of us end up suffering through far more bad meetings than good ones. by

  4. 3 important questions to ask when measuring customer satisfaction:

  5. Retweeted

    Meet the Newest Member of the Family: Help Scout Plus -

  6. A helpful post by on how top-tier support teams measure performance:

  7. We've launched some new product pages! Here's a refreshed look at what our help desk can do:

  8. When faced with a constraint, do you seek to adapt or refuse to change?

    • @ema_colombo

      Freelance motion designer and video editor. See my portfolio at:

    • @RocketshipFM

      Make your startup a rocketship! Learn from successful entrepreneurs each week.

  9. Buffer CTO describes how forward motion and stop energy work at startups:

  10. Marketing isn’t something you do to people, it’s something you do for people:

  11. "Onboarding isn't about getting people to do more things, it’s about getting them to do the right things."

  12. Tune in today at 2 p.m. ET for a webinar with our , & about culture:

  13. Retweeted

    I wrote about how SAAS companies measure customer service performance - are you using the right metrics?

  14. Thinking about getting started with Help Scout? Join us for a live demo today at 5pm EST:

  15. Not every idea can (or should) be shuffled from the support queue to the product team:

  16. Throw out every productivity app you have and learn to get a good night’s sleep instead:

  17. Writing grows the company, grows the team, and grows the individual. Publishing is a team sport:

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