Zoekresultaten
  1. 28 jun.

    Encourage diversity; focus on data, Be inclusive; talk to others; be transparent - few of 12 steps to fight from

  2. 28 jun.
    Als antwoord op en

    Happy to connect with anyone who maybe interested in having a chat about 'market research' and UX

  3. 28 jun.
    Als antwoord op en
  4. 28 jun.

    Thank you all for your participation! it's always a pleasure to chat with you! See you in July for my next on Voice Experience Design!

  5. 28 jun.

    And that's all we have for today! Thanks everyone for sharing your thoughts on and . What a chat! 🤩 Many thanks of for hosting today's chat! 🙌 stays on this channel but please follow our main account if you haven't. 😍

    Deze collectie tonen
  6. 28 jun.
    Als antwoord op

    Agreed! Design is a HUGE part but it's not the end of it. Need to consider other elements too, like customer care, advertising, every touch point. If it's a clothing store, it's not just about the ease of use & experience with the website but service at the stores too.

  7. 28 jun.

    A3: is the multitool in your toolbox. It can serve a lot of purposes, and do a lot of things effectively - but it shouldn't be the only tool you own.

  8. 28 jun.

    Q3: Would you say that UX Design is an effective strategic tool for developing a brand experience (CX)? with host of 🎉

  9. 28 jun.
    Als antwoord op en

    I believe both roles are too similar (i.e mindset, approach) just a different focus (user or customer). I feel one can switch to another with less difficulty. If you're a UXer who looks at the entire ecosystem of experiences (beyond your product/service) then you're it!

  10. 28 jun.

    and are about taking a step back and looking at alignment. Are we meeting the expectations and needs of the ppl we care about?

  11. 28 jun.

    Q2: Do you believe that a UX expert differs from a CX expert? Can one expert do the work of the other? with host of 🎉

  12. 28 jun.

    A1: and are those best friends that spend too much time together. They don't go anywhere without each other. They influence each other to such a degree that it's sometimes hard to tell where one ends and the other begins. CX, however, has a larger social circle.

  13. 28 jun.
    Als antwoord op en

    It's a good question. I attended a talk a week or so ago & explained to our management that UX/CX are two sides of the same coin

  14. 28 jun.
    Als antwoord op en

    UX is just one part of the greater CX landscape. I don't think there should be a battle between them. Not one is better than the other. One of the issues is that we work in silos and not necessarily think what someone next to us is potentially working on..

  15. 28 jun.

    From what I could gather in CX/UX reads, UX is focused on digital end user experiences (usability, IA, interface), whereas CX is broader and covers non-digital aspects such customer service in brick & mortar stores, pricing, shipping, etc. So, UX is part of broader CX.

  16. 28 jun.

    Welcome to with host of 🎉 Q1: The sociological, psychological and economic criteria of individuals are used in current CX and UX theories. In this context, where do you position the CX versus the UX?

  17. 28 jun.

    Get your and get ready for today's ! If you want to participate, just search for the hashtag at 11 AM ET to see the questions and conversations, and be sure to tag your own responses with .

  18. 28 jun.
  19. 28 jun.

    Hi everyone! 👋 We'll be having a live Twitter discussion on where you position in . How are they different? Can one expert do the job of another? Join the conversation if you can! 😊 Hosted by 🙌 ⏰ TODAY 4pm BST / 11am EST via hashtag

  20. 27 jun.

    Do you believe that a expert differs from a expert? Can one expert do the work of the other? 🤔 Join the discussion 🗣 hosed by of 🎉 Mark your calendars, folks! ⏰ 28th June 4pm BST / 11am EST via hashtag

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