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Encourage diversity; focus on data, Be inclusive; talk to others; be transparent - few of 12 steps to fight
#bias from#uxchat@karenbachmann#UXPA2018pic.twitter.com/gdFq1y9DPq
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Happy to connect with anyone who maybe interested in having a chat about 'market research' and UX
#uxchat -
Thanks everyone,
great chat, good fun!
@DougCollinsUX@moingshaikh@MiraTeachMe@webmeisterJ@NatInteraction@PerrineVin@Jake_pryszlak#uxchat -
@DougCollinsUX@PerrineVin@ojmqd@NatInteraction@webmeisterJ Thank you all for your participation! it's always a pleasure to chat with you! See you in July for my next#uxchat on Voice Experience Design! pic.twitter.com/SfzGsnDp1n -
And that's all we have for today! Thanks everyone for sharing your thoughts on
#CX and#UX. What a chat!
Many thanks @DionneCathe of@Kryzalid_ for hosting today's chat!
#uxchat stays on this channel but please follow our main account@UserZoom if you haven't.
pic.twitter.com/lRuWwPH7kw
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Agreed! Design is a HUGE part but it's not the end of it. Need to consider other elements too, like customer care, advertising, every touch point. If it's a clothing store, it's not just about the ease of use & experience with the website but service at the stores too.
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Q3: Would you say that UX Design is an effective strategic tool for developing a brand experience (CX)?
#uxchat with host@DionneCathe of@Kryzalid_
#ux#cxpic.twitter.com/T1pXpvjUcn
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I believe both roles are too similar (i.e mindset, approach) just a different focus (user or customer). I feel one can switch to another with less difficulty. If you're a UXer who looks at the entire ecosystem of experiences (beyond your product/service) then you're it!
#uxchat -
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Q2: Do you believe that a UX expert differs from a CX expert? Can one expert do the work of the other?
#uxchat with host@DionneCathe of@Kryzalid_
#ux#cxpic.twitter.com/pXrvwEUjEW
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UX is just one part of the greater CX landscape. I don't think there should be a battle between them. Not one is better than the other. One of the issues is that we work in silos and not necessarily think what someone next to us is potentially working on..
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From what I could gather in CX/UX reads, UX is focused on digital end user experiences (usability, IA, interface), whereas CX is broader and covers non-digital aspects such customer service in brick & mortar stores, pricing, shipping, etc. So, UX is part of broader CX.
#uxchat -
Welcome to
#uxchat with host@DionneCathe of@Kryzalid_
Q1: The sociological, psychological and economic criteria of individuals are used in current CX and UX theories. In this context, where do you position the CX versus the UX?
#ux#cxpic.twitter.com/ctUxDrlscM
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Get your
#uxhat and get ready for today's#uxchat! If you want to participate, just search for the#uxchat hashtag at 11 AM ET to see the questions and conversations, and be sure to tag your own responses with#uxchat. https://twitter.com/whatusersdo/status/1012292083061805056 …
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REALLY interesting
#uxchat in two hours. What are the differences between#UX and#CX?#userexperience#customerexperience#UXdesign#digitalmarketing#CustomerEngagementhttps://twitter.com/whatusersdo/status/1012292083061805056 …
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Hi everyone!
We'll be having a live Twitter discussion on where you position #CX in#UX. How are they different? Can one expert do the job of another? Join the conversation if you can!
Hosted by @DionneCathe@Kryzalid_
TODAY 4pm BST / 11am EST via hashtag #uxchat pic.twitter.com/yyyNIEaHgk
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Do you believe that a
#UX expert differs from a#CX expert? Can one expert do the work of the other?
Join the discussion
hosed by @DionneCathe of@Kryzalid_
Mark your calendars, folks!
28th June 4pm BST / 11am EST via hashtag #uxchat pic.twitter.com/PbqfvUTqkj
Het laden lijkt wat langer te duren.
Twitter is mogelijk overbelast of ondervindt een tijdelijke onderbreking. Probeer het opnieuw of bekijk de Twitter-status voor meer informatie.