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You can now enable
#ngDesk#LiveChat feature on your website by embedding the widget code on your own website pages. All you have to do is follow this article - http://bit.ly/2MOryqD pic.twitter.com/JjJcBPC7O8
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Splitting the view of tickets for different product segments is made easier on
#ngDesk . Click on this link to know more - http://bit.ly/2pTKMmM pic.twitter.com/cAX39ygrNU
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Some basic information on Ticket Triaging under
#ngDesk - http://bit.ly/31K2kz7 pic.twitter.com/7nT5yRWzlX
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#ngDesk helps you to cover fundamentals of Customer support - SLA policies (SLA), Workflow Automation (Triggers), Self-service tools(knowledgebase and YouTube videos). This ensures the maximum#Customersupport productivity.pic.twitter.com/dvik3WA7I7
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You can now change/modify layouts for your mobile app under
#ngDesk . This is another part of ngDesk customization features. pic.twitter.com/xpP4pIaGuM
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Here are 7 Must-Have Features for your
#HelpDesk Software - http://bit.ly/37R9vcI#ngDesk pic.twitter.com/KvQFaQZm4H
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Downloading
#ngDesk mobile App is now easy. Follow this link - http://bit.ly/36ibp5w pic.twitter.com/r7eP66JBqO
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Watch this video - http://bit.ly/2PgnnXr to know how to create premade responses under
#ngDesk to save time while responding to your customers. pic.twitter.com/SFf2L696Wa
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Software Asset Management feature is now available under
#ngDesk. You can download the Controllers and Installers under Company Settings main menu to start using it. pic.twitter.com/JKvpVJkmjj
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Plugins for Wordpress, Joomla and Shopify are now available under
#ngDesk . pic.twitter.com/M2RR2z1Ye2
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Configuring your Dashboard is easy under
#ngDesk . All you need to do is follow this article - http://bit.ly/37SnqPo pic.twitter.com/c2XeuIzcdN
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Manager Users on
#ngDesk allows you to pull all the details pertaining to particular users which makes it easier to find all the user details under a single page such as user details, tickets, Live chats, etc. pic.twitter.com/tJTISqSsO1
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#ngDesk enables you to configure automated SMS notifications to customers on event updates or whenever specified conditions are met. Follow this article to know more - http://bit.ly/2Ceus2W pic.twitter.com/GMec10Pplp
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Your customers can now download the Live Chat transcription under
#ngDesk#LiveChat . All they need to do is - Click on the Email icon available at the bottom of the chat message box.pic.twitter.com/FSb1mzqKXz
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Specifying the fields for
#LiveChat layout is one of the major features that comes under customization under#ngDesk . pic.twitter.com/McRGicopm9
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Including multiple stakeholders or customers on the ticket message is now easy with
#ngDesk . All you need to do is – simply add their email addresses under the Cc Emails field inside the ticket. pic.twitter.com/kxQdjvxmFQ
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Using Module option under
#ngDesk, you can customize the#LiveChat Layout as well. Follow this link to know more - http://bit.ly/32z98kk pic.twitter.com/ADpXmPHbV7
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Manger Users under
#ngDesk allows you to see the entire conversation history for the particular user and also allows you to change the user roles. pic.twitter.com/HHIMv05WcX
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Want to understand about SLA violations on
#ngDesk ? - Click on this link - http://bit.ly/33gRoKH pic.twitter.com/IF3UfLcMB4
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