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  1. prije 18 sati

    You can now enable feature on your website by embedding the widget code on your own website pages. All you have to do is follow this article -

  2. 4. velj

    Splitting the view of tickets for different product segments is made easier on . Click on this link to know more -

  3. 4. velj

    Some basic information on Ticket Triaging under -

  4. 4. velj

    helps you to cover fundamentals of Customer support - SLA policies (SLA), Workflow Automation (Triggers), Self-service tools(knowledgebase and YouTube videos). This ensures the maximum productivity.

  5. 4. velj

    You can now change/modify layouts for your mobile app under . This is another part of ngDesk customization features.

  6. 4. velj

    Here are 7 Must-Have Features for your Software -

  7. 4. velj

    Downloading mobile App is now easy. Follow this link -

  8. 4. velj

    Watch this video - to know how to create premade responses under to save time while responding to your customers.

  9. 3. velj

    Software Asset Management feature is now available under . You can download the Controllers and Installers under Company Settings main menu to start using it.

  10. 3. velj

    Plugins for Wordpress, Joomla and Shopify are now available under .

  11. 3. velj

    Configuring your Dashboard is easy under . All you need to do is follow this article -

  12. 1. velj

    Manager Users on allows you to pull all the details pertaining to particular users which makes it easier to find all the user details under a single page such as user details, tickets, Live chats, etc.

  13. 1. velj

    enables you to configure automated SMS notifications to customers on event updates or whenever specified conditions are met. Follow this article to know more -

  14. 31. sij

    Your customers can now download the Live Chat transcription under . All they need to do is - Click on the Email icon available at the bottom of the chat message box.

  15. 31. sij

    Specifying the fields for layout is one of the major features that comes under customization under .

  16. 31. sij

    Including multiple stakeholders or customers on the ticket message is now easy with . All you need to do is – simply add their email addresses under the Cc Emails field inside the ticket.

  17. 30. sij

    Using Module option under , you can customize the Layout as well. Follow this link to know more -

  18. 30. sij

    down ?

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  19. 30. sij

    Manger Users under allows you to see the entire conversation history for the particular user and also allows you to change the user roles.

  20. 29. sij

    Want to understand about SLA violations on ? - Click on this link -

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