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How are you just ignoring the fact that you make shitty laces and don’t sell replacements? What TF am I supposed to do when the laces break?! The wedges are useless without a lace. #havebettercustomerservice I’ve been a customer for 5 years and it’s like pulling teeth to correct the mistake you made on my claim... and now I have to wait for someone to call me back in 2 weeks?!#HaveBetterCustomerService