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  1. 27 sty

    A1: Response to a customer query or issue on social media should be made as soon as possible and no later than within 25 hours.

    1 polubiony
  2. 1 lut

    Customer Service Tip of the Week: Avoid assumptions -

    1 podany dalej 2 polubione
  3. 28 sty

    8 Best Practices To Deliver Great E-Commerce Customer Service (2021) via

    4 polubione
  4. 1 lut

    3 Reflections From a Downright Easy Lego Experience via

    1 podany dalej 2 polubione
  5. 29 sty

    Customer service in 2021 will be driven by COVID and its lasting ramifications. managers have had to rethink their business models, continuity plans and infrastructure. Here’s a closer look at the trends set to dominate 2021.

    4 podane dalej 5 polubionych
  6. 26 sty

    Anyone at any stage in career can benefit from a new dose of customer service training to instruct or refresh those mental muscles along the way. Here are two types to consider by : via

    1 podany dalej 3 polubione
  7. 26 sty

    You don't always need to survey your customers. It's often more powerful to ask them directly for feedback.

    2 odpowiedzi 11 polubionych
  8. 31 sty

    How To Stay Nimble To Future-proof Your Customer Experience Strategy by via

    3 podane dalej 3 polubione
  9. 6 godzin temu

    Data harnessed by technologies help businesses design better customer-engagement tactics. via

    2 podane dalej 1 polubiony
  10. 30 sty

    Service: The unexpected experience influencer via 3 ways to ensure that it contributes to a differentiated experience:

    1 polubiony
  11. 9 godzin temu

    Why creating empathy in your customer service is so hard via

    1 podany dalej 1 polubiony
  12. 1 lut

    We are one month into 2021 - check out what trends our CIO and COO expect for the new year:

    2 podane dalej 4 polubione
  13. 27 sty
    W odpowiedzi do

    Agreed. Clicques may form as an organization grows, and with them, subcultures.

    2 polubione
  14. 1 lut

    cannot be “Day One and Done” training. Soft skills reinforcement must be continuous. Only then will we build the interpersonal skills of our staff to drive their success and ours.

    3 podane dalej 3 polubione
  15. 27 sty

    Customer Service Workflows and How to Build Them [6 Examples] via Explore:

    2 polubione
  16. 29 sty

    We make it possible for field workers to deliver efficient and on-time experiences every time!

    2 polubione
  17. 15 godzin temu

    QUI TAKEAWAY: Going forward, flexible working hours and remote work arrangements will become a huge boon for employee retention — critical for an industry plagued by high attrition rates.

    Where Are We with Customer Experience Transformation?
    1 polubiony
  18. 27 sty

    Amen and Awomen to this from !..

    policies matter but IMHO values & culture matter more.
    2 polubione
  19. 27 sty

    Companies today need to deal with rising volumes of queries across more channels, all while delivering great in the most way – our eBook shares some top tips on how this can be achieved.

    2 polubione
  20. 27 sty
    W odpowiedzi do

    Well, they set an example… good or bad.

    1 polubiony

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