Zoekresultaten
  1. 21 jul.

    A3: I do personally, as my approach to service and my application of my knowledge and experience are differentiators and value adds. At the Uni level… some aspects of service are explicitly communicated in ways to reach customer segments.

    Q3 | Does your organization actively market excellent service as part of your offering?
    1 antwoord
  2. 21 jul.

    A4: If marketing is all about making lasting connections and being helpful to those connections the customer service BETTER marketing :D

    Q4 | Is the statement "Customer service is the new marketing" just hype?
    1 vind-ik-leuk
  3. 6 uur geleden

    Customer Service..Experience..Engagement. If you work in the pursuit of service excellence, join the great global gathering of tomorrow at 9pm US Eastern, for an hour of shared insights and learning together.

    Represent & share opinions! The FASTEST hour on Twitter: chat TUESDAY 9 ET / 6 pm PT Topic: 👉 "Can you sustain high levels of customer engagement as you grow?" w me,
  4. 21 jul.

    A9: ideally your commitment to service excellence has always been a part of your marketing message. Post-pandemic, assessing customer emergent needs and wants should drive improved service, and be reflected in your marketing messages.

    Q9 | As your org emerges from , has your customer service become a new marketing tool for you? In what ways?
  5. 8 uur geleden

    Emojis in Marketing Can Help Drive Sales and Bond With Customers 😄 Emojis are a secret weapon in , customer service, and social media, according to a new survey from Adobe. by

    1 antwoord 4 retweets 4 vind-ik-leuks
  6. 21 jul.

    My takeaway yet again: The wonderful multiple coherent and valuable insights that our great global community shares here each week.

    Please share one takeaway from the chat that resonated with you. Thanks!
    2 vind-ik-leuks
  7. 16 uur geleden

    Represent & share opinions! The FASTEST hour on Twitter: chat TUESDAY 9 ET / 6 pm PT Topic: 👉 "Can you sustain high levels of customer engagement as you grow?" w me,

    2 retweets 5 vind-ik-leuks
  8. 21 jul.

    Wow! That must be some sort of Twitter record!

    Did you know we've been running the chat since 2009? is also one of the longest-running chats!
    1 antwoord 2 retweets 7 vind-ik-leuks
  9. 21 jul.

    A6: my message at the Uni has evolved, in response to the literally tragic consequences of COVID that some have suffered. The need to be clear prospectively about both expectations and options in the face of massive disruption.

    Q6 | Has your marketing message regarding service excellence changed post-COVID? If so, how?
  10. 21 jul.

    A4: not hype. But not real either. Marketing is about the Cognitive-Affective-Conative-cycle. Inform. Build the preference for you. Motivate to act and choose you. Repeatedly. Service is ideally a key component of your marketing message(s).

    Q4 | Is the statement "Customer service is the new marketing" just hype?
    1 retweet 2 vind-ik-leuks
  11. 21 jul.

    You know...I know... the whole world knows... it’s *****HALFTIME***** in the great chat! So enjoy your favorite refreshing beverage and keep on sharing ideas and insights for post-pandemic service excellence.

    2 vind-ik-leuks
  12. 21 jul.

    A10: each group should collaborate with the other. What are customers telling you about post-pandemic needs and wants? What can and will you do to meet expectations? How will you craft powerful, resonant messages and reach segments effectively?

    Q10 | Do you think marketing owns as much of the customer experience as customer service does?
    1 antwoord 1 retweet
  13. 21 jul.

    True story - all of ours were crushed in a tornado in 2020 and we STILL got the calls. :D

    Als antwoord op @Kathrynclang
    When will they figure out my car is too old for a warranty?
    2 antwoorden 2 vind-ik-leuks
  14. 11 uur geleden

    EXCELLENT CUSTOMER SERVICE IS EXCELLENT FOR YOUR BUSINESS! 93% of customers are likely to make repeat purchases with companies who offer excellent customer service. (HubSpot Research)"

    EXCELLENT CUSTOMER SERVICE IS EXCELLENT FOR YOUR BUSINESS! 93% of customers are likely to make repeat purchases with companies who offer excellent customer service. (HubSpot Research)" EstafetaUSA
    1 vind-ik-leuk
  15. 21 jul.

    A1: challenges and opportunities- rebuilding service excellence know-how and commitment. Informing customer segments of your commitment to service excellence. Meeting and exceeding customer expectations of what post-pandemic service and care should be.

    Q1 | What are the key customer service challenges and opportunities you observe coming out of the experience?
  16. 21 jul.

    Q7 | Opinion: Should returning customers or new ones be the higher priority?

    6 antwoorden 2 retweets 1 vind-ik-leuk
  17. 21 jul.

    A8: when would this even be an issue? You have no customers without marketing to inform, build preference, and motivate choice. You have a weaker value proposition if you have bad service. And both WOM and loyalty will suffer.

    Q8 | If your company *had to* cut one function, which would it cut: customer service, or marketing?
    1 retweet
  18. 23 jul.

    “The goal as a company is to have customer service that is not just the best but legendary.” – Sam Walton

  19. 21 jul.

    A7: what do you do to identify your key customer segments? How has this changed during the pandemic? Which group or groups do you project will have the greater impact on your evolving post-pandemic business? Can you handle all customer segments?

    Q7 | Opinion: Should returning customers or new ones be the higher priority?
  20. 21 jul.

    A2: first, determine what kind of service experience will appeal to, and influence, your customer segments. Is a “wow” necessary? Possible? Desirable? What is the dominant mindset of employees regarding delivery of a new post-COVID “wow?”

    Q2 | Are your employees excited to entice customers back through a "wow" experience?
    1 retweet

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