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56% of businesses say the phone is their most important channel of communication, with an estimated 45% of calls resulting in a new enquiry. Our Europa
#ContactCentre is on hand to help, so you never have to miss out on a valuable call again http://ow.ly/hcEP50y7UiG pic.twitter.com/Rn88A3W3kV -
Waseem Davids talks about how his experience doing his
#ContactCentre Operations Qualification with OMNI, contributed to his#growth and#development. Embark on a journey of purpose-driven development, learn more here: http://bit.ly/Contact-Centre-courses …#TestimonialTuesday#ETDpic.twitter.com/7PZr3GqrZq -
Does having a defined purpose and a mission in the contact centre help foster better relationships with your wider business? Contact Centre Helper take a look: https://hubs.ly/H0mRSLn0
#contactcentre#callcentre#callcentreagents -
@commsverse on the 29 – 30 April, to see how our#contactcentre collaboration with MS Teams can take you beyond the traditional contact centre for better#CX:http://pbynd.co/9ukfn -
What does the Advisor of the Furture look like? Join our webinar with
@CallCentreHelp on the 27 February at 2 pm where we take a look at some of the trends that are changing the#contactcentre forever. http://pbynd.co/cg5cz -
In the third part of our 'Contact centre of the future' series, Ashley Burton, Head of Product at Eckoh, reveals what you need to know about the Contact Centre Managers of the future in our latest blog. Click the link and find out more.. https://www.eckoh.com/resources/blog/item/contact-centre-of-the-future-part-3-managers …
#contactcentre pic.twitter.com/ghK1P2lJdP
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We are pleased to announce
#NECCA20 will take place in the stunning setting of@Ramside_Hall The glittering awards ceremony will honour the very best of the#NorthEast#ContactCentre industry More info coming soon! pic.twitter.com/qTSlBweDpb
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Work in a
#Northeast#contactcentre in and want to get involved? DM us for more info... https://twitter.com/careers_contact/status/1224647438364966913 …
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We run monthly WebEx calls & meet quarterly. DM if you work in a
#contactcentre operational role and would like to help us promote the sector as a shine a#career of choice!https://twitter.com/careers_contact/status/1224647438364966913 …
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Our
#NECCP Ambassadors met to share best practice at the lovely bright@LeedsBS#Newcastle - get involved & help us highlight#contactcentre#careers!#changingperceptions#callcentrepic.twitter.com/xDhQ4L8QRf – mjesto: Cobalt Business Park
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See the core principles of Best Practice in IVR Design – things you must get right if you’re going to get your CX right. http://bit.ly/2BJehdS
#ivr#ivrdesign#contactcentre pic.twitter.com/chyfyl2R7A
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Contact centre modernisation needn’t be difficult. Start with what you have and build up to create a winning customer experience. http://bit.ly/2YT0S0R
#kaizen#contactcentre -
How call centre QA can boost employee engagement https://www.maxcontact.com/how-call-centre-qa-can-boost-employee-engagement …
#ContactCentre#CallCentre#Softwarepic.twitter.com/xVqBHrVbix
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Check out our amazing tea lady Sarah hard at work today keeping our team members hydrated with tea and coffee.
Sarah says, ‘I love the people, the positive environment and I love that I know everyone’s drinks orders already!
#ContactCentre#Sheffieldpic.twitter.com/EUB3K2K56O
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Is the phone call finally dead? Before you invest in
#contactcentre#technology, find out what our new research reveals about how customers want to get in touch: https://buff.ly/2vN8wvZ pic.twitter.com/8NrVa1ovoj
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Agent: “Sorry, I can’t come into the contact centre today *cough, sniff* Team Leader: “Oh dear, sorry to hear that, what’s wrong? Agent: “I’ve damaged my metatarsal” Team Leader: “good grief…”
#NationalSickieDay#ContactCentre pic.twitter.com/Ul3GWgpiTr -
Our
#virtualagent technology, powered by Google Cloud’s Contact Center#AI, helps this organization serve callers more effectively. Read their story: https://bddy.me/2vIKulL#contactcentre -
How contact centre executives can influence their own leadership and management teams to improve CX. http://bit.ly/2kIQgyC
#cxleadership#contactcentre pic.twitter.com/pZiJ1t1qDj
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We’re looking for a new Team Member to join our Ecclesall Road team - could it be you?
Get in touch with Judy Unwin at Judy.Unwin@CC33.co.uk to apply or for more information.
#ContactCentre#Sheffieldpic.twitter.com/8R3CApbqmt -
Just some of the reasons why MaxContact are one of the fastest growing
#ContactCentre specialists in the UK
Feature Rich
Alerts
Scripting
Targeting
Real Time Dashboards
...and so much more
https://www.maxcontact.com/ pic.twitter.com/Gvw9Psdcw1
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