Rezultati pretraživanja
  1. Excited to announce that our partners NetHelpDesk have rebranded to Halo Service Solutions & released specialist solutions for HaloITSM, HaloPSA & Halo Service Desk which provide a tailored experience to our customers. Read more

  2. Criamos a prática Customer Support & Automation (CSA), liderada por Evandro Braga, para transformar o modelo tradicional de . A ideia é automatizar o processo, usando tecnologias como , AI e computação cognitiva. Uma revolução, rumo ao atendimento digital!

  3. prije 3 sata

    In this blog of , looks at call abandonment rate and its position in terms of importance within the list of metrics.

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    Join me Thursday Feb 6 at 1 PM ET to talk about "Metrics and Monitoring for Service Desk and Help Desk” on

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    "Calls are waiting, can somebody please jump in?"

  8. With the release of new tools every day, it's natural that established vendors continue to improve their solutions. But how exactly these systems are improved? To find out, we’ve stacked and against each other.

  9. Target these 4 service desk interrelated metrics to turn around system utilization and user experience inefficiencies.

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  11. Ticket volume to the is rising, how organizations are using technology to address it?

  12. prije 24 sata

    5 step guide to better understand & optimize your current or future IT service desk. Get your free guide now!

  13. 5. velj

    We're halfway through so let's take a moment to say thank you to our own amazing apprentices! They all do a brilliant job even in what can sometimes be stressful situations.

  14. 5. velj

    Looking forward to meeting everyone at today’s demo day. Come and have a chat and demo of

  15. From fraud detection to chatbots handling employee requests in the , is only growing in use.

  16. 4. velj

    Cultivating a with a smile is an integral to an efficient and valuable Service Desk team. By nailing your experience, you will have the opportunity to build customer relationships and even increase revenue.

  17. Sometimes it’s the little things that make a service good.

  18. 3. velj

    This is what I have to contend with...

  19. 2. velj

    So I'm thinking about creating courses to help people learn about IT. So as a test I'll post this. If you have any IT questions please feel free to ask me below.

  20. 31. sij

    Once again our team have produced some amazing results! 👍

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