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I looked up a local hospital's newly posted online
#pricelist only to find thousands of rows of meaningless garbage. This is an insult to patients & basically all of humanity.#PatientAdvocacy#transparency#financialtoxicity#medtwitter#hcldr#PtExp#healthcare#pinksockspic.twitter.com/3kxRTe4ZNv
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Online reviews are set to be the key to hospital marketing in the years to come, with nearly 72% of patients reporting they would visit a physician’s website + read online reviews before accepting a referral. https://bit.ly/2LAY7ag
@FierceHealth#ptexp -
Useful to look back on this
#ptexp study from 2018: "It is likely that organizational culture and systems are moving too slow in response to how staff say they want to use patient feedback." HT@PEN_NEWS https://onlinelibrary.wiley.com/doi/full/10.1111/hex.12829 … -
“For us,
@the_clearmask isn’t just about the product. It’s about making medicine more accessible to all people," Why a fully transparent surgical mask can make a clear difference to many: https://hub.jhu.edu/magazine/2018/winter/allysa-dittmar-aaron-hsu-clearmask/ ….#ptexp#meded#ptsafety@JohnsHopkins@HubJHU@JohnsHopkinsSPH -
Of course nearly EVERYONE has 'healthcare stories to tell!' Those who think the people who work in
#healthcare (particularly in technology and admin/operations) are clueless about 'patient need's' are, in fact, the clueless people WE ALL KNOW!#patientengagement#hcldr#ptexp -
My goodness team
#PtExp are leading the way#nhs1000miles

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Patient experience is "the sum of all the contact points in their care journey — from the first phone call, to arrival, to receiving care, and then the transitions between care." https://hubs.ly/H0g3f7w0
#ptexp -
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Definitely on the same page. Visiting The Whitney Plantation near NOLA today was a precious reminder that there are no new thoughts. The mindsets that enabled enslaving of human beings is not gone, it only shape shifts. 2019: unwavering commitment for human exp in & out of
#ptexp pic.twitter.com/Al87EoDqmb
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Day 1 was awesome!!! What a great group with huge diversity of practice settings! The STRENGTH has been the participants! So me learning in both directions!! Cheers
#ptexp#dbajd#FrontDeskSuccess#YearOfThePatient ... (Never ending)pic.twitter.com/bDWcB1PKt2
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Huge congratulations to Ruth Evans of @PEN_NEWS on her MBE in the#NewYearsHonours so hugely deserved xx
@neilgchurchill@clairem7523@clareenston#PtExp -
Absolutely critical part of patient experience. “I read 1,182 emergency room bills this year. Here’s what I learned.” https://www.vox.com/health-care/2018/12/18/18134825/emergency-room-bills-health-care-costs-america …
#ptexp -
Medicine is too complex to pressure patients and physicians into a arbitrary 15 minute encounter. Comprehensive understanding of the patient's illness or issue goes well beyond understanding just the basics.
#ptexp#physician#burnouthttps://twitter.com/fauldsca/status/1080477821590360066 … -
Ok. Thank you for clarification! Tech can optimize all of this and I know it is trickling up from large medical grps to Hospitals as I have seen this in various forms. However, we need to move away from dependency on device itself regardless of
#ptexp component being optimized!
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Technology should work for physicians. “Loyalty for us is not just about improving patient health. When a practice has technology that patients want to use, that drives better adoption and reimbursement, it is doing it’s job.”
#HIMSS19#ptexp#HealthIThttps://carecognitics.com/why-patient-experience-drives-health-it/ … -
#Palliativecare is inconsistent across the country. 3 women share their experience with us. http://ow.ly/HwJq30lQMGe#PTExp#MyCompassionateCanadapic.twitter.com/ByQSB9UCIa
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What if we normalized asking uncomfortable questions (about things like sex, hemorrhoids or scars)? Great post by
@gerilynn.#ptexp#patientengagement#HIMSS19https://twitter.com/GeriLynn/status/1080511281843585024 …
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Having quality
#data allows healthcare providers to incorporate information gathering & analytics into their clinical workflow, reducing administrative burden & improving the#PtExp.#ProviderDirectoryUtility#Californiapic.twitter.com/e2mtz1X5Gb
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Yes.... 2 days in and ain't going away.....
#ptexp#YearOfThePatient... On endless looppic.twitter.com/1UmKmp1O3w
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