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Patient innovators sharing their amazing stories. Healthcare (as a whole) can still be very paternalistic so it’s so crucial to design solutions for patient with the patients and informed by them.
@julie_rish#PESummit pic.twitter.com/Iun5qngzr3
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Couldn't make it to the
#PESummit?@HIMSS has you covered! Catch some of the highlights here: http://www.empathyandinnovation.com/cleveland/2019/live-patient-experience-summit …. -
“That would be great right now. I’m trying to get my own place,” said Bates, who supports, with the help of her mom, her two children, her younger sister and her grandmother on her $13.85 hourly wage.”
#FightFor15#PESummit@ClevelandClinichttp://www.cleveland.com/business/2019/02/cleveland-clinics-minimum-wage-increase-doesnt-apply-to-union-workers.html … -
Even in a rant when you feel like someone has seen the the Value it creates less of a need to Defend. When we are heard it enhances the experience. After all if we carefully choosing the "right words with emotional control" what impact might we have
#PESummit pic.twitter.com/lFGlJ6XOaO
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Joe Greskoviak “We must make it EASIER for caregivers to provide safe, high quality, patient-centered care. Today it is too HARD, we ask them to do too many tasks. Transformation requires us to organize and govern differently.
#Pesummit@PressGaneypic.twitter.com/W4kGBfmSz8
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Colleagues at Press Ganey share what they have learned across the country in healthcare about experience, safety and empathy....and emphasized its all about the “team united by one purpose”
#PEsummit@boissyad pic.twitter.com/sMxCuj1J5l
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Talking about how important empathy is to the patient experience at
@ClevelandClinic’s 10th annual#PESummit! So grateful to cochair this amazing event! pic.twitter.com/saTLpFruox
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Coming off a brilliant
#PESummit this article adds more weight to the work - “Care that is compassionate and patient-centered is also associated with lower health-care resource use and lower overall health-care costs.” Thank you!@boissyad@kkellyhancock https://www.washingtonpost.com/national/health-science/for-patients-a-caregivers-compassion-is-essential/2019/05/10/6aa513ce-6b58-11e9-8f44-e8d8bb1df986_story.html … -
“Don’t ask what computers can’t do. Ask instead what humans are most driven to do.” Think—the skills of human interaction.
@geoffcolvin#PESummit#pedpc -
On digital platforms for patients, “ we’ll be engaged if you make it easy” Nolan Hennessy
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No one asked “What is your goal? What do you want?”
@SwapnaSpeaks challenges that every person has a story that can add value to their care. We need to listen.#PESummit pic.twitter.com/iD4mSnOw9D
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"A user interface is like a joke: if you have to explain it, it’s not very good."
@ektrenchard is a fountain of great quotes.#PESummitPrikaži ovu nit -
Hearing about the soul searching that accompanies disability and treating the whole person from Carrie Davis, Hanger Clinic
#PEsummit@ClevelandClinic@boissyad@kkellyhancock@NeuroethicsFord@WeiseKathryn@morley_georgina@roses1800@ColeHorsburgh@joshscrites@HangerNews pic.twitter.com/Ah07vU8ukZ
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Patients tell us we HAVE to commit Advance Care Planning
#PESummit @AngeloVolandes @boissyad @RanaAwdish@johnrodriguezMD @ConorDelaneyMD @ScottRSteeleMD @MattWalshMD @EdSabaneghMD @FAucejopic.twitter.com/15isluPMKM
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Can we stop using
#HCAHPS score now..? It is not an end.#patientexperience begins with "designing" an#experience that begins with understanding the needs of the#patients across each areas. Food included..!!#patientengagement#PESummit#pinksocks#hcldrpic.twitter.com/13cLH5tEcf
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We don't download apps we download habits
#PESummit pic.twitter.com/tt41E6vZaB
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Listening to Carolyn Jones
@amnurse beautifully sharing her recollection of a nurse who cared for her named Joan.. who was the inspiration for this book which I proudly display in my office@schustj3@boissyad#PEsummit pic.twitter.com/ipbVL9OHqT
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Patient care is more than just healing -- it's building a connection that encompasses mind, body and soul.
#PESummit pic.twitter.com/1SmL8upDhT -
Our CI team facilitates an exercise to share the value of process confirmation as a means of ensuring the standard is met and to help identify opportunities for improvement when the standard is not met.
@PalmieroAmy@mark_ladd46@JennErb6#PESummit pic.twitter.com/Z3dqgBEaqX
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