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  1. prije 15 minuta

    To ensure you provide the right kind of contact channel options for your customers, review the data to discover their habits and preferences.

  2. prije 1 sat

    What can your business do to stand out from the crowd? 🤔 Answer: go . This post from on the blog covers your A-Z strategy for making it happen.

  3. prije 1 sat

    "The brick-and-mortar remains and will be the center of the universe for the foreseeable future…it is where the ultimate expression of a brand’s promise can be experienced."

  4. prije 2 sata

    The coordination of data in omnichannel permits customers to pass from one channel to anotherâ and from one agent to anotherâ while receiving a consistent level of service.

  5. prije 3 sata

    Customer satisfaction has increased from interactions with product specialists via phone and online chat, being able to quickly sign documentation online, and a similar experience across multiple devices.

  6. prije 3 sata

    Consumers want control of the brand experience

  7. prije 4 sata

    Our Customer Flow Management solution enables multi-channel, event-based, two-way communications with customers. Channels included are SMS, Email, and Online Forms.

  8. prije 4 sata
  9. prije 5 sati
  10. 30 Personalization Stats for B2C Marketers via Stats from leading industry resources like Forrester, Gartner, and Arm Treasure Data.

  11. prije 6 sati

    Marketing and sales teams face a challenge with and strategies: How can you improve the attention of digital tactics and make sure it's not becoming digital junk?

  12. prije 7 sati

    Does your retail strategy include these key elements?

  13. prije 9 sati

    How an omnichannel strategy is implemented and works in unison with all aspects of the customer journey is key. 🔑 👉 Learn more with our monthly blog:

  14. prije 10 sati
  15. prije 11 sati

    In order to effectively reconcile new tech and changing consumer expectations, incumbent providers must adapt to an approach to keep pace.

  16. prije 13 sati

    Here' a great overview of how retailers can use tech to improve . Telcos specifically, should focus on providing experiences, automating the right processes, and using the right technologies to meet their needs.

  17. prije 13 sati

    The customer's effort to update their contact center would demand a hybrid set of skills, operating models, affiliates, and technologies to do more than keep pace with the competition.

  18. prije 13 sati

    Nearly seamless call routing is also happening between departments and divisions, reducing friction and enabling smart personalization that’s fostering trust, deepening relationships, and increasing share of wallet.

  19. prije 13 sati

    Driving change are technologies that give customers what they want: more personalized and efficient experiences and faster resolution of issues.\

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