Rezultati pretraživanja
  1. prije 5 sati

    Bridge the gap between finance and operations at the VIC Benefits of Data Analytics event! Register now at

  2. New ways for contact centres to take payments securely

  3. Keeping up is vital to remaining competitive, but it needn’t be an onerous process that ends up becoming bigger than Ben Hur. Read our blog post for several useful tips on using the Kaizen method within a contact centre environment.

  4. Some great practical tips on how to coach contact centre staff to increase employee happiness and improve customer experience

  5. prije 12 sati
  6. prije 13 sati

    Introducing our three-part podcast with / about contact centres, the cloud and Contact Centres as a Service (CCaaS)! Catch-up on the mini series, starting with episode 1, here:

  7. Come and check us out at us at and see how our collaboration with MS Teams can take you beyond the traditional contact centre for better :

  8. !ANNOUNCING! Wolken Software x CCW Asia 2020, Singapore We're as excited as you are. Keep an eye on this space for more info soon!

  9. prije 19 sati

    It’s no secret that for many multitasking is an essential requirement. Check out a few best practices from 's Patrick McDowell.

  10. prije 22 sata

    Improving the Hold Time Experience in Your Contact Centre - Hold times can be inevitable, but if there is a consistent trend towards long hold times in your contact centre, you must take steps to alleviate the problem.

  11. 4. velj

    ⬆️ In four years working at CC33, Emily Harrison has progressed from Appointment Setter to Quality Manager. 💬She said: “The opportunities to progress here are great, management are friendly and approachable and the environment is lively and fun.”

  12. 4. velj

    56% of businesses say the phone is their most important channel of communication, with an estimated 45% of calls resulting in a new enquiry. Our Europa is on hand to help, so you never have to miss out on a valuable call again

  13. 4. velj

    Work in a in and want to get involved? DM us for more info...

  14. 3. velj
  15. 3. velj

    Is the phone call finally dead? Before you invest in , find out what our new research reveals about how customers want to get in touch:

  16. 3. velj

    Agent: “Sorry, I can’t come into the contact centre today *cough, sniff* Team Leader: “Oh dear, sorry to hear that, what’s wrong? Agent: “I’ve damaged my metatarsal” Team Leader: “good grief…”

  17. 2. velj

    Our technology, powered by Google Cloud’s Contact Center , helps this organization serve callers more effectively. Read their story:

  18. 1. velj

    How contact centre executives can influence their own leadership and management teams to improve CX.

  19. 31. sij

    🕵️‍♂️ We’re looking for a new Team Member to join our Ecclesall Road team - could it be you? 💭Get in touch with Judy Unwin at Judy.Unwin@CC33.co.uk to apply or for more information.

  20. 30. sij

    Just some of the reasons why MaxContact are one of the fastest growing specialists in the UK 💥 Feature Rich 💥 Alerts 💥 Scripting 💥 Targeting 💥 Real Time Dashboards ...and so much more

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