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Bridge the gap between finance and operations at the VIC Benefits of Data Analytics event! Register now at http://bit.ly/35GH13y
#data#analytics#callcentre#auscontact#contactcentre pic.twitter.com/9vK5aly4tp
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New ways for contact centres to take payments securely http://bit.ly/2E5KHkb
#contactcentre#onlinepaymentspic.twitter.com/2Mv2eTHIdM
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Keeping up is vital to remaining competitive, but it needn’t be an onerous process that ends up becoming bigger than Ben Hur. Read our blog post for several useful tips on using the Kaizen method within a contact centre environment. http://bit.ly/2YT0S0R
#kaizen#contactcentre pic.twitter.com/kuosmiBYbv
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Some great practical tips on how to coach contact centre staff to increase employee happiness and improve customer experience
#contactcentre#employeeengagement https://so-share.net/c/b5661f82-1ad9-4a46-bbe7-953e72121796 …pic.twitter.com/z82UoBqjZd
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Some great motivational game ideas for your contact centre from call centre helper https://www.callcentrehelper.com/motivational-games-for-call-centres-15511.htm?utm_source=twitter&utm_medium=social&utm_campaign=phonecoach&utm_content=articles …
#callcentre#contactcentre#motivation -
Introducing our three-part podcast with
@VonageUK /@NewVoiceMedia about contact centres, the cloud and Contact Centres as a Service (CCaaS)! Catch-up on the mini series, starting with episode 1, here: http://bit.ly/2RUSyZg#contactcentre#cloud#communicationpic.twitter.com/zR1chr3YLl
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Come and check us out at
@Meet us at@commsverse and see how our#contactcentre collaboration with MS Teams can take you beyond the traditional contact centre for better#CX:http://pbynd.co/cfmej -
!ANNOUNCING! Wolken Software x CCW Asia 2020, Singapore We're as excited as you are. Keep an eye on this space for more info soon!
#wolkensoftware#wolkenedge#ccw2020#ccwasia#customerservice#customersupport#contactcentre pic.twitter.com/9CefhZiEgh
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It’s no secret that for many
#contactcentre#agents multitasking is an essential requirement. Check out a few best practices from#Mitel's Patrick McDowell. http://ow.ly/lR4I50ye05E pic.twitter.com/goo9jcnaeS -
Improving the Hold Time Experience in Your Contact Centre - Hold times can be inevitable, but if there is a consistent trend towards long hold times in your contact centre, you must take steps to alleviate the problem.
#CX#ContactCentre#VOChttps://hubs.ly/H0mTQMy0 -
In four years working at CC33, Emily Harrison has progressed from Appointment Setter to Quality Manager.
She said: “The opportunities to progress here are great, management are friendly and approachable and the environment is lively and fun.”
#ContactCentre#Sheffieldpic.twitter.com/NDoC9yaE7J
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56% of businesses say the phone is their most important channel of communication, with an estimated 45% of calls resulting in a new enquiry. Our Europa
#ContactCentre is on hand to help, so you never have to miss out on a valuable call again http://ow.ly/hcEP50y7UiG pic.twitter.com/Rn88A3W3kV -
Work in a
#Northeast#contactcentre in and want to get involved? DM us for more info... https://twitter.com/careers_contact/status/1224647438364966913 …
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How call centre QA can boost employee engagement https://www.maxcontact.com/how-call-centre-qa-can-boost-employee-engagement …
#ContactCentre#CallCentre#Softwarepic.twitter.com/xVqBHrVbix
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Is the phone call finally dead? Before you invest in
#contactcentre#technology, find out what our new research reveals about how customers want to get in touch: https://buff.ly/2vN8wvZ pic.twitter.com/8NrVa1ovoj
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Agent: “Sorry, I can’t come into the contact centre today *cough, sniff* Team Leader: “Oh dear, sorry to hear that, what’s wrong? Agent: “I’ve damaged my metatarsal” Team Leader: “good grief…”
#NationalSickieDay#ContactCentre pic.twitter.com/Ul3GWgpiTr -
Our
#virtualagent technology, powered by Google Cloud’s Contact Center#AI, helps this organization serve callers more effectively. Read their story: https://bddy.me/2vIKulL#contactcentre -
How contact centre executives can influence their own leadership and management teams to improve CX. http://bit.ly/2kIQgyC
#cxleadership#contactcentre pic.twitter.com/pZiJ1t1qDj
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We’re looking for a new Team Member to join our Ecclesall Road team - could it be you?
Get in touch with Judy Unwin at Judy.Unwin@CC33.co.uk to apply or for more information.
#ContactCentre#Sheffieldpic.twitter.com/8R3CApbqmt -
Just some of the reasons why MaxContact are one of the fastest growing
#ContactCentre specialists in the UK
Feature Rich
Alerts
Scripting
Targeting
Real Time Dashboards
...and so much more
https://www.maxcontact.com/ pic.twitter.com/Gvw9Psdcw1
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