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Agree. Also good tech can’t solve bad processes. Often times the process changes can be made without law/regulation changes. Having the right culture in place is needed to enable the good process changes.
#CXCAPGoal -
The power of compassion requires empathy which is the 6th sense. It requires both being empathetic/compassionate to the providers, patients and their caregivers. This practice transcends and a model for government, healthcare, and industry.
#HumanExperience#PtExp#CXCAPGoal -
Powerful partnership to help heal and provide wellness!
#CXCAPGoal https://twitter.com/vetsexperience/status/1222949892420706305 …
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Wonderful job by you and team for the great
#CX on-ramp!#CXCAPGoal -
.
@DeptVetAffairs Addressing Promise and Challenges of Patient Data Continuity#CXCAPGoal#CXData#CX#PXhttps://www.governmentciomedia.com/va-addressing-promise-and-challenges-patient-data-continuity … -
Wonderful progress - the commitment to
#CX#PX#EX is showing results!#CXCAPGoal https://twitter.com/DeptVetAffairs/status/1220337906897903622 … -
Enjoyed participating in today’s
@AFCEABethesda panel with@VA_CIO Deputy, Alan Constantian@ptibbits1 to include@VHAInnovation’s Dr. Vega to discuss how VA is transforming the#Veterans Experience - and#CX driving the tech transformation at VA.#HealthITSummit#CXCAPGoal#PXpic.twitter.com/3ESY7fGkIf
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Every year, thousands of service members transition from active duty to civilian employment. To better understand this experience from the
#Veteran perspective, the#CXCAPGoal team mapped their journey.@DeptVetAffairs@PerformanceGovhttps://bddy.me/2uMfr87 -
So glad to see the cross-agency journey map our team worked on all last year finally published! And, as a long-time
@DeptVetAffairs employee, very glad that the first ever map takes a closer look at the challenges our#Veterans face when transitioning.#CXCAPgoal#CX#WHLDPhttps://twitter.com/PerformanceGov/status/1204448691160899586 … -
Thank you for your partnership and your inspiring talk!
#CXCAPGoal -
The
#VHAiEx is live - you can watch every story, every innovation, every discovery! Inspiring to see how@VeteransHealth@VHAInnovation employees are improving the#PX#CX for#Veterans, families, caregivers, and survivors.#CXCAPGoal#PtExp#medtwitterhttps://tinyurl.com/VHAiEx -
We are so proud of Victoria Brahm
@TomahVAMC for all the hard work by her and her team in improving the#PtExp#PX for#Veterans, families, caregivers and survivors! Congratulations - and job well done!#CXCAPGoal#CX#Sammies2019https://twitter.com/FederalNewsNet/status/1184637136978501632 …
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Patient Experience Roadshow visits
@VANYHarbor for pop-up education and sharing of#Veteran feedback. https://bddy.me/2AQHsuW#PX#CX#CXCapGoal#HonoringVetspic.twitter.com/O4ogLTspaq
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At the
#CX summit by@RPublicService now, "Government for the People: Profiles on the Customer Experience”, a first-of-its kind focus on customer experience data, feedback & insights across 8 federal government high-impact services. https://bddy.me/2OwlvJC#GovCX#CXCAPGoal pic.twitter.com/mqJrDKS0f7
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Many thanks to the amazing
#CX CAP Goal family for the farewell celebration today & to@LyndaDavisMVF & the@DeptVetAffairs@VetsExperience Office for the lovely certificate of appreciation. I learned so much from all of you and hope our paths will cross again!#CXCAPgoal#WHLDPpic.twitter.com/W6tOgaTs00
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RT:
#VetResources for#Veterans, families, caregivers and survivors - Free Fly Fishing, Free Wildland Fire Fighter Training, @USDA Veteran Farmer/Rancher Aid.#CXCAPGoal#CX#BeTherehttps://content.govdelivery.com/accounts/USVA/bulletins/2521e59 … -
4 ways to future-proof your UX
#UX#CXCAPGoal https://marketingland.com/4-ways-to-future-proof-your-ux-264036#.XT40T__KxRA.twitter … -
Productive visit today to the Ronald Reagan Building to talk about new
#CX initiatives with our friends at@CBP. I enjoyed seeing this quote as I was leaving the building.#WHLDP#goodgov#CXCAPgoal pic.twitter.com/dTSrXkSZHb – mjesto: Ronald Reagan Building & International Trade Center
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Check out our latest updates to the
#cxcapgoal on@PerformanceGov ! The team and the agencies have been hard at work making#customerexperience improvements across government!#cx#goodgov#WHLDP#ThePMAhttps://www.performance.gov/Summer-Updates-Show-Progress/ … -
So so honored to call this amazing woman a colleague and friend! Very well-deserved!
@VetsExperience#cx#cxhero#CXCAPGoal https://twitter.com/PerformanceGov/status/1125462732969467904 …
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