#CIOChat

Yes re: how our staff are doing - the last 18 months have been grueling for IT professionals #CIOchat https://twitter.com/davidseidl/status/1430955026566897664 …

#CIOChat A1: (1/2) In the past we often thought about resiliency around a location - work, data center, etc. #COVID19 made us look at it from an employee perspective very quickly.

#CIOChat A3: For us, we were already equipped to do that. It more encouraged the idea that employees can work from anywhere. So asking the question - what can we do as a company to make sure everyone can do their best work from wherever they are located win a secure way?

Our admin assistants were surprised when the leadership team took over mail duties during the pandemic. But we live in town, and they were further out - so we flexed a little. I think we learned some good lessons about leveraging location too. #CIOChat

There's a recurring theme here - resiliency of our teams is a concern. Do other areas of your organization understand this? #CIOchat https://twitter.com/sppitt/status/1430956258924896256 …

A4) Yes, but how may depend on the job role and other factors. If your job description always included a WFH/WFA component, it may be built into your compensation. If not, offsetting home-office expenditures may make/break your retention. #ciochat

Sorry folks have to run, another great chat as always. I always learn loads! #CIOChat

#CIOChat A1: (2/2) You also can’t look at resiliency in a silo - it also has to be considered alongside adaptability. So staying as resilient as possible and agile enough to adapt when disruption occurs - because as we learned last year - it will.

#CIOChat A1 (cont) we also think about how to support multimodal access methods for almost everything. Hybrid meetings have become a default. We adjust far more fluidly to changing circumstances for those, and when something goes "bump" we just carry on.

#CIOChat A1 (cont) Our leadership across the institution has leveraged IT even more, and has learned to us more tools. We operate a pair of video conferencing tools because being able to continue even if one is down was critical. Before, most folks didn't know how to use one well

#CIOChat A3: Yes, in many cases. We definitely sent desktops home that were never expected to move. We also benefitted from a purposeful effort to make services available wherever you are over the past few years across a lot of HE.

A2. Our teams have always been a component of resiliency. We have certainly discussed and sought to address "single person dependencies" for years. Right now, though, the need for human resiliency is smacking us in the face (really, worse than that). #CIOchat

#Ciochat A5. For most of our customers it was virtualized ERP/ MES/PLM. Some of these can't moved to cloud but can be made more resilient (throw money at it) solutions.

A3: That’s a very important distinction and change to the thinking. It’s no longer about locations for resiliency or security it’s more about individual objects, e.g. a device, or a database, or an App. #CIOchat https://twitter.com/DebGildersleeve/status/1430960057353740296 …

Waiting to learn more on this topic today #CIOChat

I've watched our front line workers, communicators, admissions, and other areas work incredibly hard. We're all trying to figure out how to give each other a hand and some support. I love that reaction, but everyone is tired too! #CIOChat

I've continued to call COVID the longest IR process I've ever been involved in. #CIOChat

A1) I would argue that it shifted the focus of IT resiliency to more heavily emphasize the direct employee enablement side, as opposed to previously focusing more on back-end system resiliency. #CIOChat

#CIOChat A2: If I asked folks the question "how would you prepare for a multi-month, or year long emergency" now, I wonder what the IR plans would look like. Our old IR plans were for an outage, or major event - days, maybe weeks.