if you want to track it at team level, helpscout does a good job.
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we had to write our own on a recent product I worked on. It's one of the most important metrics to convert potential customers.
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how does reply time increase conversions? I'm not sure if I follow the connection.
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God, I hope not or I'm screwed!
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good question. Not that I know of
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I can't remember the name but a support tool let you track this metric. Maybe not too bad to hand roll if you use Gmail rest api.
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@Streak can if you track your entire process with itThanks. Twitter will use this to make your timeline better. UndoUndo
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checkout
@goconspire they used to include this in their weekly emailThanks. Twitter will use this to make your timeline better. UndoUndo
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