@TeamYouTube hi team, my YouTube music is not playing my songs, is lagging and closing. I already uninstalled and reinstalled, cleaned the cache, reset the device, but the problem persists, please your help
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Replying to @haesmoothies
That's odd – just to clarify, are you getting any error message every time you open the app? You can also try checking if there's a system update on your device's Settings – this usually needs to match the app's system requirement for it to work best. Let us know how it goes!
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Replying to @TeamYouTube
No it's not a error message, the app just lag too much, I can not access any feature of my phone without the music being interrupted, the music is stopping while I'm doing anything and my smartphone is updatedpic.twitter.com/3Fz4eyLDZB
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Replying to @haesmoothies @TeamYouTube
The songs are playing like that when i am on shuffle, with no name, and stopping making the app lagpic.twitter.com/BPqYLq9bH9
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Replying to @haesmoothies @TeamYouTube
And when i want to view my downloaded songs the option is loading more than 2 minutespic.twitter.com/XrbgQXykL3
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Replying to @haesmoothies
Close all the other apps, relaunch YouTube Music and check if you'll experience the same issue. Also, try to sign in to another phone and if issue persists, send your feedback here: https://yt.be/help/feedback
2 replies 0 retweets 2 likes -
Replying to @TeamYouTube
I did all the process mentioned but the error persists, i sent so many feedbacks with the log of error but no one replied me yet
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Replying to @haesmoothies @TeamYouTube
When i tried to view my downloaded songs see what occurspic.twitter.com/Hvpk1D9gjv
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Here is the continuatiom of the errorpic.twitter.com/Hq9xu5XbTJ
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