Are you able to contact our Creator Support team for further help with this: https://goo.gl/BxLi8H ?
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Replying to @TeamYouTube
@TeamYouTube I was able to "send feedback" but I didn't have access to the "email support" link that the article said might be there. Is that sufficient or is there another avenue for me? Thanks!1 reply 0 retweets 0 likes -
Replying to @gwmccull @TeamYouTube
@YTCreators@TeamYouTube I've tried sending requests for help but I haven't received a response. Is there another channel I can try to request support? Livestreaming is broken. Resetting my key didn't work. Forums are no help1 reply 0 retweets 0 likes -
Replying to @gwmccull
We'd like to help! What's the channel URL? Also, once you reset the Key, you’ll need to update your encoder with the new Stream Name/Key. Keep us posted.
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Replying to @TeamYouTube
Thanks for the response. I've reset and updated the stream key 6 times over 8 months. I can still livestream so the key is updating but new videos appear in my channel w/ the name of the previous video https://www.youtube.com/channel/UCGGSZT0tAQNfiKE6QWP4apA …
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Replying to @gwmccull
Gotcha! Could you share the screenshots of the videos for which titles are appearing incorrectly? Also, is this happening with new videos or all the videos? Keep us in the loop.
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Replying to @TeamYouTube
Here's a screenshot of the bug in action! You can see that the live video has the same title as 4th entry, which was the last video we posted In between, you see the scheduled videos where things should be streaming This happens with every livestreampic.twitter.com/oPgHB7akC2
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Replying to @gwmccull
Thanks for the detailed info, you could try clearing your browser's cache & cookies using the steps mentioned here: https://goo.gl/CQpBWW . This helps in most cases, keep us posted.
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Replying to @TeamYouTube
This bug affects all of our users across hundreds of browsers. It's not the browser cache
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Replying to @gwmccull
That's odd! Can you file a feedback report w/ screenshots and any other details: https://goo.gl/WdI0BK ? Thanks.
1 reply 0 retweets 0 likes
@TeamYouTube any word on this? I've filled a couple bugs but I haven't gotten a response
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