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gwmccull's profile
Garrett McCullough
Garrett McCullough
Garrett McCullough
@gwmccull

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Garrett McCullough

@gwmccull

React Native mobile engineer at Virta Health and ski instructor. He/him

Truckee, CA
mcculloughwebservices.com
Joined October 2010

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    1. Garrett McCullough‏ @gwmccull 14 Mar 2018
      • Report Tweet

      @TeamYouTube I need help w/ a live stream issue! I live stream a monthly meeting. Every month, I schedule a new event but when I start streaming, the video appears in my channel as a new video that has the same title as *last* month's video. I've reset the stream key many times

      1 reply 0 retweets 0 likes
    2. TeamYouTube‏Verified account @TeamYouTube 14 Mar 2018
      • Report Tweet
      Replying to @gwmccull

      Are you able to contact our Creator Support team for further help with this: https://goo.gl/BxLi8H ?

      2 replies 0 retweets 0 likes
    3. Garrett McCullough‏ @gwmccull 15 Mar 2018
      • Report Tweet
      Replying to @TeamYouTube

      @TeamYouTube I was able to "send feedback" but I didn't have access to the "email support" link that the article said might be there. Is that sufficient or is there another avenue for me? Thanks!

      1 reply 0 retweets 0 likes
    4. Garrett McCullough‏ @gwmccull 1 Apr 2018
      • Report Tweet
      Replying to @gwmccull @TeamYouTube

      @YTCreators @TeamYouTube I've tried sending requests for help but I haven't received a response. Is there another channel I can try to request support? Livestreaming is broken. Resetting my key didn't work. Forums are no help

      1 reply 0 retweets 0 likes
    5. TeamYouTube‏Verified account @TeamYouTube 2 Apr 2018
      • Report Tweet
      Replying to @gwmccull

      We'd like to help! What's the channel URL? Also, once you reset the Key, you’ll need to update your encoder with the new Stream Name/Key. Keep us posted.

      1 reply 0 retweets 1 like
    6. Garrett McCullough‏ @gwmccull 2 Apr 2018
      • Report Tweet
      Replying to @TeamYouTube

      Thanks for the response. I've reset and updated the stream key 6 times over 8 months. I can still livestream so the key is updating but new videos appear in my channel w/ the name of the previous video https://www.youtube.com/channel/UCGGSZT0tAQNfiKE6QWP4apA …

      1 reply 0 retweets 0 likes
    7. TeamYouTube‏Verified account @TeamYouTube 3 Apr 2018
      • Report Tweet
      Replying to @gwmccull

      Gotcha! Could you share the screenshots of the videos for which titles are appearing incorrectly? Also, is this happening with new videos or all the videos? Keep us in the loop.

      1 reply 0 retweets 0 likes
      Garrett McCullough‏ @gwmccull 9 Apr 2018
      • Report Tweet
      Replying to @TeamYouTube

      Here's a screenshot of the bug in action! You can see that the live video has the same title as 4th entry, which was the last video we posted In between, you see the scheduled videos where things should be streaming This happens with every livestreampic.twitter.com/oPgHB7akC2

      7:07 PM - 9 Apr 2018
      1 reply 0 retweets 0 likes
        1. New conversation
        2. TeamYouTube‏Verified account @TeamYouTube 9 Apr 2018
          • Report Tweet
          Replying to @gwmccull

          Thanks for the detailed info, you could try clearing your browser's cache & cookies using the steps mentioned here: https://goo.gl/CQpBWW . This helps in most cases, keep us posted.

          1 reply 0 retweets 0 likes
        3. Garrett McCullough‏ @gwmccull 10 Apr 2018
          • Report Tweet
          Replying to @TeamYouTube

          This bug affects all of our users across hundreds of browsers. It's not the browser cache

          1 reply 0 retweets 0 likes
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