Conversation

Arjay Ruggles
@LifeWithArjay
To
@Airbnb
@AirbnbHelp
@bchesky
, Last night I arrived in Austin around midnight. I grabbed my rental car and headed to my Airbnb, only to discover that entry to the apartment was impossible. I am a black man, in Texas, at night, walking around a fancy apartment building trying
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Shark_Andreesen
@Shark_Andreesen
@airbnb
has arguably the worst customer service in the hospitality industry. But it’s a feature, not a bug. They raised the most VC money, crushed competition, and now no one expects customer support from them. It worked.
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