@TeamYouTube Hi! in our end cards we are experiencing a glitch where we can't link to an iTunes link - any ideas on what the problem could be?
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Replying to @gregorybrothers
Hi Gregory, are you getting an error message? Which device and browser are you using? Let us know!
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Replying to @TeamYouTube
we've tried in firefox & chrome - we get to this screen, click 'next,' get a spinning "loading" for about 1s, then are bounced back to this same screenpic.twitter.com/oVlVLzJ4UL
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Replying to @gregorybrothers @TeamYouTube
other approved merch sites do generate an end screen element successfully. so it appears to be an issue btw youtube->iTunes.
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Replying to @gregorybrothers
That's odd, try clearing your browser's cache and cookies. If you need a how-to, this guide is helpful: https://goo.gl/dwzcyo . Also, try using a different browser or in Incognito mode and requesting review. Hope this helps!
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Replying to @TeamYouTube
clearing cache/cookies didn't help. doesn't work in incognito.
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Replying to @gregorybrothers
Oh ok, please reach out to our Creator Support team: https://goo.gl/BxLi8H . They can get to the bottom of this.
1 reply 0 retweets 2 likes
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