That doesn't seem right. Our YouTube Premium and purchases support can look into this further. Get in touch here: https://goo.gl/C2p95u . Thanks.
@TeamYouTube Rented a film, money was taken but can't watch the film. Help?
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This page has no way to contact anyone directly except via the help forums. We've already emailed someone but want this sorted now rather than later.
End of conversation
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We just want to watch IT, please help us
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