Sigh. How many times do I have to repeat this? Patient satisfaction ≠ quality care. Indeed, all too often, more often than you might think, it’s the opposite.https://www.nytimes.com/2011/11/08/health/patients-grades-to-affect-hospitals-medicare-reimbursements.html …
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How appropriate for the "metrics" era of leadership by non-experts.
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Patient satisfaction depends on patient expectations which ought to be higher.
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