From a few years ago.https://sciencebasedmedicine.org/keeping-the-customer-satisfied/ …
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I'm gonna need your HCAHPS stats!
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Yeah nurses love hearing about their unit’s HCAHPS scores declining because we couldn’t grab the patients their 3rd Diet Coke of the shift while we’re coding someone down the hall

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I do healthcare analytics and can verify. Last time we looked it was a negative correlation. It's a data point that responds to marketing, not reality.
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Medicare reimbursement could be lower?
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Like patients who expect antibiotics for viral illnesses...
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