When @Google locks you out of your files, tells you to request a review via a link that just gives an error message, then tells you their @googledrive support team is unable to give you access to your files. What fresh hell!? #horriblecustomerservice
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Replying to @samanthajgale
Hi Sam. You could request a review of violation by following steps in this link: https://goo.gl/jRU5Am . Also, let us know the error message that you are getting. Keep us posted.
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Replying to @googledrive
I can't do that because it won't let me open the file at all. And it's a 500 error.
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Replying to @samanthajgale
Hmm. Could you also confirm if you're using a domain based account or a consumer based account? Keep us updated.
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Replying to @googledrive
Consumer based I guess? Just a standard personal Gmail account
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Replying to @samanthajgale
Understood. Please reach out to our Drive Forums Community, as they'd be better able to help you with this: https://goo.gl/2pD3y0 . Hope it gets resolved.
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Replying to @googledrive
I've already posted there and no one has responded.
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Hi again, Sam. Usually most forum posts get an answer within 24 - 48 hours. Let us know if you have any other questions.
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